Help Center
How to use Logicly, and what to do when something is not working. Can’t find it? Email support@logicly.ai and we will reply within 24 hours.
Getting started and sign-in
Your phone, signing in, no signal, your trial and sending us a problem.
- Add Logicly to your phone's home screenGive Logicly its own icon, so it opens full screen like an app.
- My sign-in code didn't arrive, or I forgot my passwordFind your code, ask for a new one, or choose a new password.
- Sign in with Face ID or a fingerprint, and why Logicly locksSign in with a glance, and open Logicly again after it locks.
- Use Logicly with no signalSee your schedule and patients in a dead zone, as of the last refresh.
- Send feedback or report a problemSend us a picture of the screen with every patient detail blanked out.
- Your free month and paying for LogiclyYour first month is free. Then it is $24 a month, and you choose when to pay.
Your schedule
The visit pool, placing and moving visits, and the order you drive them in.
- How to place visits from the visit poolDrag or press a card in the visit pool to put a visit on your schedule, and drag it back to take it off.
- Set a patient's visit days on the Frequency tabType the frequency, tap the days, and save. The visits go on your schedule.
- Auto-schedule a week, and undo itOne press places the week's visits, spread out, in driving order. Undo puts the week back.
- Put a day's visits in driving order with Optimize routeOptimize route reorders a day's visits for less driving, and shows you the changes before anything moves.
- Mark times a patient can't be seenMark dialysis days and other times on the patient's record, and see them while you place visits.
- Change your visit colorsChoose a whole color set at once, or one visit type at a time, in Settings under Appearance.
- Why a patient isn't in the visit poolWhat puts a patient in the visit pool, and why one might be missing or stuck under Waiting.
- A past visit says Needs an answerA planned visit on a day that has passed asks what happened. Tell Logicly and it clears.
Patients
Adding and importing patients, the patient record, agencies and to-dos.
- Add a patientOnly the first and last name are needed now. The rest can wait.
- Import patients from a spreadsheetUpload the sheet you keep today, check what Logicly read, and import the patients who are ready.
- Find your way around a patient recordThe header, the tabs, Key dates, Visit history and precautions, and what each one tells you.
- Patients from more than one agency, and units per visitKeep each agency's phone, pay and units in Settings, and know whose patient is whose.
- To-dos: reminders for you and your patientsAdd a to-do between visits, and check it off when it's done.
- Edit, discharge or archive a patientEvery change to a patient is in More, the three dots on their record.
- I can't find a patient on my listSearch by name, check what Show is set to, and look under Archived.
Map, mileage and tools
The map, your miles, the dashboard, settings and the tools in the menu.
- How to use the Map: Route and CaseloadSee your day's stops in driving order, or every patient on your caseload.
- A patient is missing from the map, or my route looks wrongCommon reasons a stop or a patient doesn't show, and how to fix them.
- Track your mileage, print it, and fix miles that look wrongYour miles by day and month, for reimbursement, with print and CSV.
- What your Dashboard showsYour numbers, today's visits and what needs doing, on one page.
- Find the tools, and save a home exercise program with HEP HubOASIS, PDGM, compliance and other tools beside your schedule, plus HEP Hub.
- Settings: what each section holds and how to update your detailsWhat is in each part of Settings, and how to change your details.
- You moved: change your home address and where your route startsYour home address is the start and end of every route and every day's miles.
- Add a lab, pharmacy or office to your mapKeep the places you go besides patients' homes on your map.
Still need help?
Tell us what happened and what you were trying to do. We reply within 24 hours.
support@logicly.ai