Why the visit is asking
When a day passes and one of your scheduled visits was never checked in, Logicly can't tell what happened. The visit stays at its planned time on Schedule with a question mark and the words Needs an answer.
A visit you checked in on an earlier day and never checked out shows No check-out instead. Open it and check out.
Answer it
- Tap the visit on Schedule. It asks What happened to this visit?
- Pick Completed if you saw the patient. Enter the times you were there in Started at and Ended at, then press Complete visit.
- Pick Missed if it did not happen. Choose why it was missed, then press Mark as missed.
- Pick Moved to choose the new day and time if the visit still needs to happen.
A patient's first visit can't be marked missed. Mark it completed or move it.
If you marked it wrong
- Right after, press Undo in the message that shows.
- Later the same day, open the visit and press Undo.
- After that day, the visit is a record and can't be undone. Email support@logicly.ai if you need help.
- This visit has changed since, so Undo is off.Someone or another device changed the visit after you marked it. Open it to see how it stands.
- Nothing was saved. Check your connection and try again.Logicly needs signal to save your answer.