Personal Touch Homecare of Va
Home health agency in Newport News, Virginia
Quality of care
Patient survey
How patients did
Compared with the average Virginia agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
97.6%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.8% · U.S. average 96.5% · 2015 of 2065 patients
Patients got better at walkingBelow average
82.5%Share of patients who could walk or move around more easily by the end of care.
State average 88.4% · U.S. average 88.6% · 1505 of 1755 patients
Falls with major injury· lower is betterBetter than average
0.3%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.9% · U.S. average 0.9% · 7 of 2064 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
91.9%likely between 89.5% and 93.6%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
6.2%likely between 4.8% and 8.6%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotAbout average
67.1%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 67.0% · U.S. average 64.2% · 1061 of 1581 patients
Got better at getting in and out of bedBelow average
86.0%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.8% · U.S. average 89.7% · 1541 of 1748 patients
Got better at bathingBelow average
86.1%Share of patients who needed less help washing themselves by the end of care.
State average 90.3% · U.S. average 90.6% · 1594 of 1763 patients
Less short of breathBelow average
90.0%Share of patients who were less short of breath by the end of care.
State average 91.7% · U.S. average 91.3% · 1463 of 1660 patients
Got better at taking medicinesBelow average
84.1%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.0% · U.S. average 88.1% · 1570 of 1733 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.3%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 3 of 1816 patients
Medication problems acted on in timeBetter than average
98.1%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.6% · U.S. average 94.5% · 2099 of 2139 patients
Met expected function at dischargeBelow average
68.0%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 73.6% · U.S. average 71.7% · 1205 of 1772 patients
Medication list sent to the next providerBetter than average
82.7%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 78.0% · U.S. average 81.2% · 445 of 538 patients
Medication list given to the patientAbout average
92.5%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.6% · U.S. average 92.2% · 1479 of 1598 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.5%likely between 3.6% and 5.6%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.92
8% below the national average
What patients said
69% would definitely recommend this agency, from 201 patient surveys.
State average 79% · U.S. average 79% · 16% response rate. Based on 100 to 299 surveys.
- Care was professional
- 3 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 3 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
14.2 of 100
Cohort average 32.2
Payment adjustment
-2.8%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization1.7 pts26.25% weight
Achievement 1.7 · Improvement 0.1 · the higher one counts
- Discharge to community5.6 pts5.83% weight
Achievement 5.6 · Improvement 4.3 · the higher one counts
- Improvement in dyspnea0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in oral medications1.2 pts5.83% weight
Achievement 1.2 · Improvement 0.4 · the higher one counts
- Improvement in mobility1.8 pts8.75% weight
Achievement 1.3 · Improvement 1.8 · the higher one counts
- Improvement in self-care2.7 pts8.75% weight
Achievement 2.7 · Improvement 2.6 · the higher one counts
- ED use0.7 pts8.75% weight
Achievement 0.0 · Improvement 0.7 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Willingness to recommend2.0 pts6% weight
Achievement 0.0 · Improvement 2.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1992
- Address
- 11817 Canon Blvd, Suite 600, Newport News, VA 23606
- ZIP codes served
- 23035, 23061, 23062, 23068, 23072, 23089, 23109, 23119, 23128, 23140, 23163, 23168
All 82 ZIP codesFewer ZIP codes
23035, 23061, 23062, 23068, 23072, 23089, 23109, 23119, 23128, 23140, 23163, 23168, 23169, 23185, 23188, 23314, 23315, 23320, 23321, 23322, 23323, 23324, 23325, 23430, 23432, 23433, 23434, 23435, 23436, 23437, 23451, 23452, 23453, 23454, 23455, 23456, 23462, 23464, 23487, 23502, 23503, 23504, 23505, 23507, 23508, 23509, 23510, 23513, 23517, 23518, 23523, 23601, 23602, 23603, 23605, 23606, 23607, 23608, 23609, 23651, 23661, 23662, 23663, 23664, 23666, 23669, 23690, 23692, 23693, 23696, 23701, 23702, 23703, 23704, 23707, 23829, 23837, 23851, 23866, 23878, 23883, 23898