Sentara Home Care Services-Virginia Beach
Home health agency in Chesapeake, Virginia
Quality of care
Patient survey
How patients did
Compared with the average Virginia agency. The dot is this agency; the grey tick is the state average.
Care started on timeBelow average
94.5%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.8% · U.S. average 96.5% · 3493 of 3697 patients
Patients got better at walkingBelow average
83.3%Share of patients who could walk or move around more easily by the end of care.
State average 88.4% · U.S. average 88.6% · 2436 of 2795 patients
Falls with major injury· lower is betterAbout average
1.0%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.9% · U.S. average 0.9% · 38 of 3700 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
91.9%likely between 89.9% and 93.3%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
7.2%likely between 6.1% and 8.1%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotAbout average
66.7%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 67.0% · U.S. average 64.2% · 1549 of 2323 patients
Got better at getting in and out of bedBelow average
86.8%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.8% · U.S. average 89.7% · 2497 of 2784 patients
Got better at bathingBelow average
87.2%Share of patients who needed less help washing themselves by the end of care.
State average 90.3% · U.S. average 90.6% · 2487 of 2791 patients
Less short of breathBelow average
88.3%Share of patients who were less short of breath by the end of care.
State average 91.7% · U.S. average 91.3% · 2298 of 2576 patients
Got better at taking medicinesBelow average
79.7%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.0% · U.S. average 88.1% · 2362 of 2778 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.2%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 9 of 2864 patients
Medication problems acted on in timeBetter than average
98.6%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.6% · U.S. average 94.5% · 3653 of 3706 patients
Met expected function at dischargeBetter than average
77.7%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 73.6% · U.S. average 71.7% · 2174 of 2799 patients
Medication list sent to the next providerBetter than average
90.9%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 78.0% · U.S. average 81.2% · 909 of 1000 patients
Medication list given to the patientBetter than average
97.9%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.6% · U.S. average 92.2% · 2638 of 2694 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
5.2%likely between 4.6% and 5.8%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.93
7% below the national average
What patients said
77% would definitely recommend this agency, from 307 patient surveys.
State average 79% · U.S. average 79% · 21% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 3 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
21.2 of 100
Cohort average 32.2
Payment adjustment
-1.7%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.9 pts26.25% weight
Achievement 0.9 · Improvement 0.0 · the higher one counts
- Discharge to community3.8 pts5.83% weight
Achievement 3.8 · Improvement 2.7 · the higher one counts
- Improvement in dyspnea2.1 pts5.83% weight
Achievement 2.1 · Improvement 0.0 · the higher one counts
- Improvement in oral medications1.3 pts5.83% weight
Achievement 0.0 · Improvement 1.3 · the higher one counts
- Improvement in mobility3.7 pts8.75% weight
Achievement 3.7 · Improvement 2.3 · the higher one counts
- Improvement in self-care5.9 pts8.75% weight
Achievement 5.9 · Improvement 4.2 · the higher one counts
- ED use1.2 pts8.75% weight
Achievement 0.0 · Improvement 1.2 · the higher one counts
- Care of patients1.2 pts6% weight
Achievement 0.0 · Improvement 1.2 · the higher one counts
- Communication0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Specific care issues3.0 pts6% weight
Achievement 0.7 · Improvement 3.0 · the higher one counts
- Overall rating1.9 pts6% weight
Achievement 1.3 · Improvement 1.9 · the higher one counts
- Willingness to recommend2.5 pts6% weight
Achievement 1.4 · Improvement 2.5 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 2017
- Address
- 535 Independence Parkway Suite 100, Chesapeake, VA 23320
- ZIP codes served
- 23310, 23320, 23321, 23324, 23451, 23452, 23453, 23454, 23455, 23456, 23457, 23462
All 20 ZIP codesFewer ZIP codes
23310, 23320, 23321, 23324, 23451, 23452, 23453, 23454, 23455, 23456, 23457, 23462, 23464, 23501, 23502, 23507, 23513, 23518, 23707, 24592