Comfort Care Home Health and Hospice
Home health agency in Chesapeake, Virginia
Quality of care
Patient survey
How patients did
Compared with the average Virginia agency. The dot is this agency; the grey tick is the state average.
Care started on timeBelow average
65.7%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.8% · U.S. average 96.5% · 648 of 987 patients
Patients got better at walkingBelow average
74.3%Share of patients who could walk or move around more easily by the end of care.
State average 88.4% · U.S. average 88.6% · 544 of 710 patients
Falls with major injury· lower is betterBetter than average
0.0%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.9% · U.S. average 0.9% · 0 of 776 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
86.1%likely between 82.4% and 89.1%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
10.3%likely between 8.2% and 12.7%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
49.4%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 67.0% · U.S. average 64.2% · 307 of 621 patients
Got better at getting in and out of bedBelow average
84.3%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.8% · U.S. average 89.7% · 592 of 704 patients
Got better at bathingBelow average
79.5%Share of patients who needed less help washing themselves by the end of care.
State average 90.3% · U.S. average 90.6% · 574 of 712 patients
Less short of breathBelow average
69.2%Share of patients who were less short of breath by the end of care.
State average 91.7% · U.S. average 91.3% · 477 of 667 patients
Got better at taking medicinesBelow average
69.1%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.0% · U.S. average 88.1% · 512 of 692 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.3%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 3 of 729 patients
Medication problems acted on in timeAbout average
94.6%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.6% · U.S. average 94.5% · 989 of 1045 patients
Met expected function at dischargeBelow average
62.1%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 73.6% · U.S. average 71.7% · 442 of 712 patients
Medication list sent to the next providerBelow average
36.8%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 78.0% · U.S. average 81.2% · 128 of 348 patients
Medication list given to the patientBelow average
91.1%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.6% · U.S. average 92.2% · 635 of 697 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.4%likely between 3.5% and 5.5%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.85
15% below the national average
What patients said
83% would definitely recommend this agency, from 162 patient surveys.
State average 79% · U.S. average 79% · 19% response rate. Based on 100 to 299 surveys.
- Care was professional
- 5 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
5.8 of 100
Cohort average 32.2
Payment adjustment
-4.1%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.4 pts26.25% weight
Achievement 0.0 · Improvement 0.4 · the higher one counts
- Discharge to community0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in dyspnea0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in oral medications0.4 pts5.83% weight
Achievement 0.0 · Improvement 0.4 · the higher one counts
- Improvement in mobility0.8 pts8.75% weight
Achievement 0.0 · Improvement 0.8 · the higher one counts
- Improvement in self-care1.4 pts8.75% weight
Achievement 0.0 · Improvement 1.4 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication3.1 pts6% weight
Achievement 1.7 · Improvement 3.1 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating1.1 pts6% weight
Achievement 0.2 · Improvement 1.1 · the higher one counts
- Willingness to recommend0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1983
- Address
- 1301 Executive Blvd. Suite 200, Chesapeake, VA 23320
- ZIP codes served
- 23320, 23321, 23322, 23323, 23324, 23325, 23434, 23435, 23451, 23452, 23453, 23454
All 37 ZIP codesFewer ZIP codes
23320, 23321, 23322, 23323, 23324, 23325, 23434, 23435, 23451, 23452, 23453, 23454, 23455, 23456, 23457, 23458, 23462, 23464, 23502, 23503, 23504, 23505, 23507, 23508, 23509, 23510, 23513, 23515, 23517, 23518, 23523, 23701, 23702, 23703, 23704, 23707, 27958