Is the agency Medicare-certified?Good sign: Yes, and they can give you their CMS number.Worry if: “We are licensed” with no Medicare certification, when Medicare is paying.
What is your Medicare quality star rating, and your patient survey rating?Good sign: They know both and can say what they are working on.Worry if: They do not know, or say ratings do not matter.
Do you serve her ZIP code and the exact address?Good sign: A clear yes.Worry if: “Probably,” or “we will see who is available.”

Medicare publishes quality ratings. Look yours up at homehealthscheduling.com/tools/find-home-health-agency. Logicly builds scheduling software for home health agencies and does not rate agencies.

Questions to ask before you choose a home health agency