Centerwell Health Services
Home health agency in Spokane, Washington
Quality of care
Patient survey
How patients did
Compared with the average Washington agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
96.7%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 87.7% · U.S. average 96.5% · 994 of 1028 patients
Patients got better at walkingAbout average
88.3%Share of patients who could walk or move around more easily by the end of care.
State average 87.1% · U.S. average 88.6% · 612 of 759 patients
Falls with major injury· lower is betterBetter than average
1.0%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.3% · U.S. average 0.9% · 10 of 1023 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
78.7%likely between 73.6% and 81.5%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
6.0%likely between 4.2% and 8.6%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
58.9%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 61.7% · U.S. average 64.2% · 412 of 699 patients
Got better at getting in and out of bedBetter than average
93.1%Share of patients who needed less help getting in and out of bed by the end of care.
State average 88.8% · U.S. average 89.7% · 645 of 751 patients
Got better at bathingBetter than average
93.1%Share of patients who needed less help washing themselves by the end of care.
State average 89.3% · U.S. average 90.6% · 644 of 761 patients
Less short of breathAbout average
92.5%Share of patients who were less short of breath by the end of care.
State average 91.1% · U.S. average 91.3% · 629 of 713 patients
Got better at taking medicinesBetter than average
91.8%Share of patients who could take their medicines correctly on their own by the end of care.
State average 84.4% · U.S. average 88.1% · 602 of 736 patients
Pressure ulcers that got worse or appeared· lower is betterBetter than average
0.1%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.4% · U.S. average 0.2% · 1 of 795 patients
Medication problems acted on in timeBelow average
89.9%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 93.6% · U.S. average 94.5% · 924 of 1028 patients
Met expected function at dischargeAbout average
68.5%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 69.6% · U.S. average 71.7% · 524 of 765 patients
Medication list sent to the next providerBetter than average
86.4%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 82.6% · U.S. average 81.2% · 273 of 316 patients
Medication list given to the patientBelow average
89.4%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 91.3% · U.S. average 92.2% · 632 of 707 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.0%likely between 2.9% and 5.4%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.88
12% below the national average
What patients said
78% would definitely recommend this agency, from 184 patient surveys.
State average 78% · U.S. average 79% · 20% response rate. Based on 100 to 299 surveys.
- Care was professional
- 5 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 2 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
53.0 of 100
Cohort average 32.2
Payment adjustment
+3.3%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization8.6 pts26.25% weight
Achievement 8.6 · Improvement 5.4 · the higher one counts
- Discharge to community3.8 pts5.83% weight
Achievement 3.8 · Improvement 1.5 · the higher one counts
- Improvement in dyspnea4.2 pts5.83% weight
Achievement 4.2 · Improvement 2.4 · the higher one counts
- Improvement in oral medications6.7 pts5.83% weight
Achievement 6.7 · Improvement 5.0 · the higher one counts
- Improvement in mobility6.3 pts8.75% weight
Achievement 6.3 · Improvement 2.9 · the higher one counts
- Improvement in self-care6.9 pts8.75% weight
Achievement 6.9 · Improvement 2.7 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients4.8 pts6% weight
Achievement 4.8 · Improvement 4.8 · the higher one counts
- Communication1.4 pts6% weight
Achievement 1.4 · Improvement 0.0 · the higher one counts
- Specific care issues1.4 pts6% weight
Achievement 0.0 · Improvement 1.4 · the higher one counts
- Overall rating6.3 pts6% weight
Achievement 6.3 · Improvement 4.2 · the higher one counts
- Willingness to recommend3.5 pts6% weight
Achievement 3.5 · Improvement 1.6 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1986
- Address
- 8502 North Nevada Street Suite 2, Spokane, WA 99208
- ZIP codes served
- 99003, 99005, 99006, 99021, 99026, 99037, 99201, 99202, 99204, 99205, 99206, 99207
All 18 ZIP codesFewer ZIP codes
99003, 99005, 99006, 99021, 99026, 99037, 99201, 99202, 99204, 99205, 99206, 99207, 99208, 99212, 99216, 99217, 99218, 99223