Citizens Medical Center Home Health Agency
Home health agency in Victoria, Texas
Quality of care
Patient survey
How patients did
Compared with the average Texas agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
100.0%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.8% · U.S. average 96.5% · 338 of 338 patients
Patients got better at walkingBelow average
80.3%Share of patients who could walk or move around more easily by the end of care.
State average 85.7% · U.S. average 88.6% · 145 of 194 patients
Falls with major injury· lower is betterBetter than average
0.9%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.1% · U.S. average 0.9% · 3 of 338 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
78.8%likely between 73.8% and 83.0%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
17.3%likely between 13.0% and 23.1%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
74.5%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 64.4% · U.S. average 64.2% · 175 of 235 patients
Got better at getting in and out of bedBelow average
79.6%Share of patients who needed less help getting in and out of bed by the end of care.
State average 85.8% · U.S. average 89.7% · 145 of 190 patients
Got better at bathingBelow average
79.1%Share of patients who needed less help washing themselves by the end of care.
State average 87.8% · U.S. average 90.6% · 143 of 194 patients
Less short of breathAbout average
86.9%Share of patients who were less short of breath by the end of care.
State average 88.0% · U.S. average 91.3% · 71 of 92 patients
Got better at taking medicinesBelow average
76.7%Share of patients who could take their medicines correctly on their own by the end of care.
State average 86.5% · U.S. average 88.1% · 91 of 134 patients
Pressure ulcers that got worse or appeared· lower is betterBelow average
2.4%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 5 of 208 patients
Medication problems acted on in timeBetter than average
97.9%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.1% · U.S. average 94.5% · 331 of 338 patients
Met expected function at dischargeBetter than average
67.2%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 64.0% · U.S. average 71.7% · 131 of 195 patients
Medication list sent to the next providerBetter than average
96.6%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 81.5% · U.S. average 81.2% · 142 of 147 patients
Medication list given to the patientBetter than average
100.0%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 90.7% · U.S. average 92.2% · 191 of 191 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.3%likely between 3.2% and 6.1%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.15
15% above the national average
What patients said
90% would definitely recommend this agency, from 91 patient surveys.
State average 80% · U.S. average 79% · 33% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- 5 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 5 of 5
- Rated the agency 9 or 10
- 5 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
30.7 of 100
Cohort average 32.2
Payment adjustment
-0.2%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in dyspnea0.1 pts5.83% weight
Achievement 0.0 · Improvement 0.1 · the higher one counts
- Improvement in oral medications0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in mobility1.6 pts8.75% weight
Achievement 0.7 · Improvement 1.6 · the higher one counts
- Improvement in self-care2.8 pts8.75% weight
Achievement 2.8 · Improvement 2.6 · the higher one counts
- ED use1.4 pts8.75% weight
Achievement 0.0 · Improvement 1.4 · the higher one counts
- Care of patients8.1 pts6% weight
Achievement 8.1 · Improvement 1.3 · the higher one counts
- Communication7.3 pts6% weight
Achievement 7.3 · Improvement 0.0 · the higher one counts
- Specific care issues7.7 pts6% weight
Achievement 7.7 · Improvement 0.0 · the higher one counts
- Overall rating10.0 pts6% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Willingness to recommend9.5 pts6% weight
Achievement 9.5 · Improvement 7.8 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy
- Ownership
- For-profit
- Certified
- Since 1967
- Address
- 1908 N Laurent Street Suite 430, Victoria, TX 77901
- ZIP codes served
- 77901, 77904, 77905, 77951, 77954, 77957, 77962, 77963, 77964, 77968, 77969, 77974
All 18 ZIP codesFewer ZIP codes
77901, 77904, 77905, 77951, 77954, 77957, 77962, 77963, 77964, 77968, 77969, 77974, 77977, 77979, 77983, 77995, 78164, 78377