With Open Arms Healthcare LLC
Home health agency in Mcallen, Texas
Quality of care
Patient survey
How patients did
Compared with the average Texas agency. The dot is this agency; the grey tick is the state average.
Care started on timeBelow average
87.6%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.8% · U.S. average 96.5% · 545 of 622 patients
Patients got better at walkingBetter than average
100.0%Share of patients who could walk or move around more easily by the end of care.
State average 85.7% · U.S. average 88.6% · 257 of 316 patients
Falls with major injury· lower is betterBetter than average
0.8%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.1% · U.S. average 0.9% · 5 of 621 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
39.8%likely between 30.3% and 49.6%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
18.9%likely between 12.2% and 28.4%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
43.5%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 64.4% · U.S. average 64.2% · 185 of 425 patients
Got better at getting in and out of bedBetter than average
98.7%Share of patients who needed less help getting in and out of bed by the end of care.
State average 85.8% · U.S. average 89.7% · 232 of 316 patients
Got better at bathingBetter than average
99.4%Share of patients who needed less help washing themselves by the end of care.
State average 87.8% · U.S. average 90.6% · 269 of 316 patients
Less short of breathBelow average
81.2%Share of patients who were less short of breath by the end of care.
State average 88.0% · U.S. average 91.3% · 252 of 321 patients
Got better at taking medicinesAbout average
85.4%Share of patients who could take their medicines correctly on their own by the end of care.
State average 86.5% · U.S. average 88.1% · 215 of 311 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.1%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 2 of 325 patients
Medication problems acted on in timeAbout average
96.3%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.1% · U.S. average 94.5% · 599 of 622 patients
Met expected function at dischargeBetter than average
66.1%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 64.0% · U.S. average 71.7% · 205 of 310 patients
Medication list sent to the next providerBetter than average
84.5%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 81.5% · U.S. average 81.2% · 272 of 322 patients
Medication list given to the patientBetter than average
94.2%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 90.7% · U.S. average 92.2% · 278 of 295 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
The number of patient episodes for this measure is too small to report.
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.02
2% above the national average
What patients said
84% would definitely recommend this agency, from 67 patient surveys.
State average 80% · U.S. average 79% · 13% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- 4 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 5 of 5
- Rated the agency 9 or 10
- 5 of 5
Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.
Medicare payment
Cohort
Larger-volume
Total performance score
36.2 of 100
Cohort average 32.2
Payment adjustment
+0.7%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community1.8 pts5.83% weight
Achievement 0.0 · Improvement 1.8 · the higher one counts
- Improvement in dyspnea3.8 pts5.83% weight
Achievement 0.8 · Improvement 3.8 · the higher one counts
- Improvement in oral medications5.3 pts5.83% weight
Achievement 5.3 · Improvement 5.3 · the higher one counts
- Improvement in mobility5.5 pts8.75% weight
Achievement 3.6 · Improvement 5.5 · the higher one counts
- Improvement in self-care5.7 pts8.75% weight
Achievement 3.6 · Improvement 5.7 · the higher one counts
- ED use10.0 pts8.75% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Care of patients1.8 pts6% weight
Achievement 1.8 · Improvement 0.0 · the higher one counts
- Communication2.3 pts6% weight
Achievement 2.3 · Improvement 0.0 · the higher one counts
- Specific care issues6.7 pts6% weight
Achievement 6.7 · Improvement 0.0 · the higher one counts
- Overall rating7.9 pts6% weight
Achievement 7.9 · Improvement 6.7 · the higher one counts
- Willingness to recommend0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 2006
- Address
- 1300 N 10th St Ste 305, Mcallen, TX 78501
- ZIP codes served
- 78501, 78502, 78503, 78504, 78516, 78520, 78521, 78536, 78538, 78539, 78541, 78542
All 40 ZIP codesFewer ZIP codes
78501, 78502, 78503, 78504, 78516, 78520, 78521, 78536, 78538, 78539, 78541, 78542, 78543, 78545, 78547, 78548, 78550, 78552, 78557, 78558, 78560, 78564, 78566, 78570, 78572, 78573, 78574, 78576, 78577, 78580, 78582, 78584, 78585, 78586, 78589, 78591, 78592, 78595, 78596, 78599