Ballad Health Homecare
Home health agency in Johnson City, Tennessee
Quality of care
Patient survey
How patients did
Compared with the average Tennessee agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
100.0%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 97.5% · U.S. average 96.5% · 4048 of 4050 patients
Patients got better at walkingAbout average
91.6%Share of patients who could walk or move around more easily by the end of care.
State average 92.6% · U.S. average 88.6% · 2714 of 2921 patients
Falls with major injury· lower is betterBetter than average
0.6%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.3% · U.S. average 0.9% · 25 of 4031 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
93.5%likely between 90.0% and 96.1%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.5%likely between 6.1% and 11.7%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
54.8%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 62.2% · U.S. average 64.2% · 1350 of 2462 patients
Got better at getting in and out of bedAbout average
92.2%Share of patients who needed less help getting in and out of bed by the end of care.
State average 93.6% · U.S. average 89.7% · 2738 of 2918 patients
Got better at bathingAbout average
92.7%Share of patients who needed less help washing themselves by the end of care.
State average 94.2% · U.S. average 90.6% · 2752 of 2921 patients
Less short of breathAbout average
94.7%Share of patients who were less short of breath by the end of care.
State average 94.8% · U.S. average 91.3% · 2775 of 2923 patients
Got better at taking medicinesBelow average
88.9%Share of patients who could take their medicines correctly on their own by the end of care.
State average 92.8% · U.S. average 88.1% · 2730 of 2909 patients
Pressure ulcers that got worse or appeared· lower is betterBetter than average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 4 of 2975 patients
Medication problems acted on in timeBelow average
41.6%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 93.4% · U.S. average 94.5% · 1686 of 4050 patients
Met expected function at dischargeAbout average
73.3%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 72.2% · U.S. average 71.7% · 2142 of 2921 patients
Medication list sent to the next providerBetter than average
92.8%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 80.7% · U.S. average 81.2% · 1074 of 1158 patients
Medication list given to the patientBetter than average
92.4%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 90.3% · U.S. average 92.2% · 2657 of 2876 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
6.4%likely between 5.0% and 7.9%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.95
5% below the national average
What patients said
74% would definitely recommend this agency, from 518 patient surveys.
State average 82% · U.S. average 79% · 20% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 3 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 3 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
23.4 of 100
Cohort average 32.2
Payment adjustment
-1.4%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community2.6 pts5.83% weight
Achievement 2.6 · Improvement 0.0 · the higher one counts
- Improvement in dyspnea5.3 pts5.83% weight
Achievement 5.3 · Improvement 4.4 · the higher one counts
- Improvement in oral medications4.6 pts5.83% weight
Achievement 4.6 · Improvement 4.5 · the higher one counts
- Improvement in mobility5.8 pts8.75% weight
Achievement 5.8 · Improvement 5.3 · the higher one counts
- Improvement in self-care7.8 pts8.75% weight
Achievement 7.8 · Improvement 7.1 · the higher one counts
- ED use4.3 pts8.75% weight
Achievement 4.3 · Improvement 1.2 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Willingness to recommend0.7 pts6% weight
Achievement 0.0 · Improvement 0.7 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- Non-profit
- Certified
- Since 1983
- Address
- 509 Med Tech Parkway Suite 200, Johnson City, TN 37604
- ZIP codes served
- 24201, 24202, 37601, 37602, 37604, 37605, 37615, 37616, 37617, 37618, 37620, 37621
All 48 ZIP codesFewer ZIP codes
24201, 24202, 37601, 37602, 37604, 37605, 37615, 37616, 37617, 37618, 37620, 37621, 37625, 37640, 37641, 37642, 37643, 37644, 37645, 37650, 37656, 37657, 37658, 37659, 37660, 37662, 37663, 37664, 37665, 37680, 37681, 37683, 37686, 37687, 37688, 37690, 37691, 37692, 37694, 37699, 37711, 37743, 37745, 37760, 37810, 37818, 37857, 37873