Heartfelt Home Healthcare Services, Inc
Home health agency in Erie, Pennsylvania
Quality of care
Patient survey
How patients did
Compared with the average Pennsylvania agency. The dot is this agency; the grey tick is the state average.
Care started on timeBelow average
90.5%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 95.8% · U.S. average 96.5% · 19 of 21 patients
Patients got better at walking
—Share of patients who could walk or move around more easily by the end of care.
The number of patient episodes for this measure is too small to report.
Falls with major injury· lower is betterBelow average
4.8%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.9% · U.S. average 0.9% · 1 of 21 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
This measure currently does not have data or provider has been certified/recertified for less than 6 months.
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
This measure currently does not have data or provider has been certified/recertified for less than 6 months.
See all 17 measuresShow fewer
Checked on flu shot
—Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
The number of patient episodes for this measure is too small to report.
Got better at getting in and out of bed
—Share of patients who needed less help getting in and out of bed by the end of care.
The number of patient episodes for this measure is too small to report.
Got better at bathing
—Share of patients who needed less help washing themselves by the end of care.
The number of patient episodes for this measure is too small to report.
Less short of breath
—Share of patients who were less short of breath by the end of care.
The number of patient episodes for this measure is too small to report.
Got better at taking medicines
—Share of patients who could take their medicines correctly on their own by the end of care.
The number of patient episodes for this measure is too small to report.
Pressure ulcers that got worse or appeared· lower is better
—Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
The number of patient episodes for this measure is too small to report.
Medication problems acted on in timeBetter than average
100.0%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.6% · U.S. average 94.5% · 21 of 21 patients
Met expected function at discharge
—Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
The number of patient episodes for this measure is too small to report.
Medication list sent to the next provider
—Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
The number of patient episodes for this measure is too small to report.
Medication list given to the patient
—Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
The number of patient episodes for this measure is too small to report.
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
This measure currently does not have data or provider has been certified/recertified for less than 6 months.
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
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This measure currently does not have data or provider has been certified/recertified for less than 6 months.
What patients said
80% would definitely recommend this agency, from 8 patient surveys.
State average 81% · U.S. average 79% · 28% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- Not rated yet
- Team communicated well
- Not rated yet
- Discussed medicines, pain and safety
- Not rated yet
- Rated the agency 9 or 10
- Not rated yet
Zero, or very few, patients met the survey’s rules for inclusion. The scores shown, if any, reflect a very small number of surveys and may not accurately tell how an agency is doing.
Medicare payment
Medicare has not scored this agency in the value-based purchasing program for this payment year.
About the agency
- Services
- Nursing, home health aide
- Ownership
- For-profit
- Certified
- Since 2010
- Address
- 4166 West Ridge Road, Erie, PA 16506
- ZIP codes served
- 16316, 16335, 16354, 16406, 16412, 16415, 16424, 16428, 16433, 16441, 16501, 16502
All 19 ZIP codesFewer ZIP codes
16316, 16335, 16354, 16406, 16412, 16415, 16424, 16428, 16433, 16441, 16501, 16502, 16503, 16504, 16505, 16506, 16509, 16510, 16511