First Call Home Health Agency, LLC
Home health agency in Salem, Oregon
Quality of care
Patient survey
How patients did
Compared with the average Oregon agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
97.8%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 88.7% · U.S. average 96.5% · 4514 of 4616 patients
Patients got better at walkingBelow average
76.4%Share of patients who could walk or move around more easily by the end of care.
State average 85.4% · U.S. average 88.6% · 2493 of 3317 patients
Falls with major injury· lower is betterBetter than average
1.1%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.4% · U.S. average 0.9% · 47 of 4280 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
86.3%likely between 84.4% and 88.2%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.9%likely between 7.4% and 10.6%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
62.6%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 60.0% · U.S. average 64.2% · 1827 of 2916 patients
Got better at getting in and out of bedBelow average
81.7%Share of patients who needed less help getting in and out of bed by the end of care.
State average 87.9% · U.S. average 89.7% · 2682 of 3297 patients
Got better at bathingBelow average
81.2%Share of patients who needed less help washing themselves by the end of care.
State average 87.5% · U.S. average 90.6% · 2597 of 3315 patients
Less short of breathBelow average
76.7%Share of patients who were less short of breath by the end of care.
State average 90.0% · U.S. average 91.3% · 2277 of 3048 patients
Got better at taking medicinesBelow average
73.9%Share of patients who could take their medicines correctly on their own by the end of care.
State average 84.0% · U.S. average 88.1% · 2280 of 3283 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.2%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.4% · U.S. average 0.2% · 11 of 3581 patients
Medication problems acted on in timeBelow average
83.8%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.4% · U.S. average 94.5% · 3876 of 4623 patients
Met expected function at dischargeBelow average
60.7%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 68.4% · U.S. average 71.7% · 2020 of 3327 patients
Medication list sent to the next providerBelow average
73.3%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 75.8% · U.S. average 81.2% · 1285 of 1753 patients
Medication list given to the patientAbout average
87.5%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 88.8% · U.S. average 92.2% · 2483 of 2839 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
3.8%likely between 3.1% and 4.5%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.87
13% below the national average
What patients said
85% would definitely recommend this agency, from 329 patient surveys.
State average 79% · U.S. average 79% · 21% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
20.7 of 100
Cohort average 32.2
Payment adjustment
-1.8%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization2.8 pts26.25% weight
Achievement 2.8 · Improvement 2.2 · the higher one counts
- Discharge to community4.7 pts5.83% weight
Achievement 4.7 · Improvement 2.6 · the higher one counts
- Improvement in dyspnea1.3 pts5.83% weight
Achievement 0.0 · Improvement 1.3 · the higher one counts
- Improvement in oral medications0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in mobility2.3 pts8.75% weight
Achievement 1.2 · Improvement 2.3 · the higher one counts
- Improvement in self-care3.4 pts8.75% weight
Achievement 3.1 · Improvement 3.4 · the higher one counts
- ED use1.7 pts8.75% weight
Achievement 0.0 · Improvement 1.7 · the higher one counts
- Care of patients1.7 pts6% weight
Achievement 0.0 · Improvement 1.7 · the higher one counts
- Communication0.9 pts6% weight
Achievement 0.0 · Improvement 0.9 · the higher one counts
- Specific care issues2.9 pts6% weight
Achievement 0.0 · Improvement 2.9 · the higher one counts
- Overall rating0.1 pts6% weight
Achievement 0.0 · Improvement 0.1 · the higher one counts
- Willingness to recommend0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- Non-profit
- Certified
- Since 2003
- Address
- 2608 Cascadia Industrial Street Se, Salem, OR 97302
- ZIP codes served
- 97002, 97013, 97020, 97026, 97032, 97038, 97070, 97071, 97101, 97111, 97114, 97115
All 54 ZIP codesFewer ZIP codes
97002, 97013, 97020, 97026, 97032, 97038, 97070, 97071, 97101, 97111, 97114, 97115, 97127, 97128, 97132, 97137, 97148, 97301, 97302, 97303, 97304, 97305, 97306, 97307, 97317, 97321, 97322, 97325, 97330, 97333, 97338, 97339, 97344, 97346, 97351, 97352, 97355, 97358, 97360, 97361, 97362, 97370, 97371, 97374, 97375, 97378, 97381, 97383, 97384, 97385, 97386, 97389, 97392, 97396