Phoenix Home Care and Hospice
Home health agency in Springfield, Missouri
Quality of care
Patient survey
How patients did
Compared with the average Missouri agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
100.0%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 98.2% · U.S. average 96.5% · 4236 of 4236 patients
Patients got better at walkingBelow average
86.3%Share of patients who could walk or move around more easily by the end of care.
State average 90.7% · U.S. average 88.6% · 2891 of 3188 patients
Falls with major injury· lower is betterAbout average
0.8%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 35 of 4237 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
92.1%likely between 89.9% and 93.5%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.6%likely between 7.2% and 10.3%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotAbout average
63.8%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 64.3% · U.S. average 64.2% · 1577 of 2471 patients
Got better at getting in and out of bedAbout average
91.7%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.7% · U.S. average 89.7% · 2988 of 3194 patients
Got better at bathingAbout average
93.8%Share of patients who needed less help washing themselves by the end of care.
State average 92.6% · U.S. average 90.6% · 3007 of 3205 patients
Less short of breathBetter than average
95.2%Share of patients who were less short of breath by the end of care.
State average 92.8% · U.S. average 91.3% · 2683 of 2767 patients
Got better at taking medicinesAbout average
91.0%Share of patients who could take their medicines correctly on their own by the end of care.
State average 91.0% · U.S. average 88.1% · 3084 of 3177 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.3%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 5 of 3309 patients
Medication problems acted on in timeBetter than average
99.5%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.8% · U.S. average 94.5% · 4214 of 4237 patients
Met expected function at dischargeBetter than average
87.4%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 80.0% · U.S. average 71.7% · 2802 of 3205 patients
Medication list sent to the next providerBetter than average
88.8%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 86.3% · U.S. average 81.2% · 951 of 1071 patients
Medication list given to the patientBetter than average
98.2%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 95.4% · U.S. average 92.2% · 3092 of 3150 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.9%likely between 4.0% and 6.0%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.00
About the national average
What patients said
78% would definitely recommend this agency, from 319 patient surveys.
State average 81% · U.S. average 79% · 25% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
17.7 of 100
Cohort average 32.2
Payment adjustment
-2.2%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization1.0 pts26.25% weight
Achievement 1.0 · Improvement 0.0 · the higher one counts
- Discharge to community3.7 pts5.83% weight
Achievement 2.9 · Improvement 3.7 · the higher one counts
- Improvement in dyspnea1.7 pts5.83% weight
Achievement 1.7 · Improvement 0.0 · the higher one counts
- Improvement in oral medications3.5 pts5.83% weight
Achievement 3.5 · Improvement 0.0 · the higher one counts
- Improvement in mobility1.4 pts8.75% weight
Achievement 1.3 · Improvement 1.4 · the higher one counts
- Improvement in self-care4.7 pts8.75% weight
Achievement 4.7 · Improvement 3.5 · the higher one counts
- ED use0.5 pts8.75% weight
Achievement 0.0 · Improvement 0.5 · the higher one counts
- Care of patients2.0 pts6% weight
Achievement 0.0 · Improvement 2.0 · the higher one counts
- Communication2.3 pts6% weight
Achievement 0.0 · Improvement 2.3 · the higher one counts
- Specific care issues0.8 pts6% weight
Achievement 0.0 · Improvement 0.8 · the higher one counts
- Overall rating0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Willingness to recommend1.9 pts6% weight
Achievement 0.0 · Improvement 1.9 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work
- Ownership
- For-profit
- Certified
- Since 2012
- Address
- 1839 E Independence Street, Ste K, Springfield, MO 65804
- ZIP codes served
- 63334, 64097, 64728, 64738, 64741, 64744, 64748, 64755, 64756, 64759, 64762, 64767
All 197 ZIP codesFewer ZIP codes
63334, 64097, 64728, 64738, 64741, 64744, 64748, 64755, 64756, 64759, 64762, 64767, 64769, 64771, 64772, 64776, 64778, 64779, 64784, 64801, 64804, 64830, 64831, 64832, 64834, 64835, 64836, 64840, 64841, 64842, 64843, 64844, 64848, 64849, 64850, 64854, 64855, 64856, 64857, 64859, 64861, 64862, 64863, 64865, 64866, 64867, 64870, 64873, 64874, 65017, 65020, 65026, 65037, 65047, 65049, 65052, 65065, 65075, 65079, 65082, 65083, 65324, 65444, 65452, 65457, 65459, 65463, 65470, 65483, 65486, 65534, 65536, 65543, 65548, 65552, 65556, 65557, 65567, 65570, 65583, 65584, 65590, 65591, 65601, 65603, 65604, 65605, 65608, 65610, 65611, 65612, 65613, 65615, 65616, 65617, 65619, 65620, 65622, 65624, 65625, 65626, 65629, 65630, 65631, 65632, 65633, 65634, 65635, 65640, 65644, 65646, 65647, 65648, 65649, 65650, 65652, 65653, 65654, 65656, 65661, 65662, 65663, 65664, 65667, 65668, 65669, 65672, 65674, 65679, 65680, 65681, 65682, 65685, 65686, 65689, 65702, 65704, 65705, 65706, 65707, 65708, 65710, 65711, 65712, 65713, 65714, 65717, 65720, 65721, 65722, 65723, 65724, 65725, 65732, 65734, 65735, 65737, 65738, 65739, 65740, 65742, 65745, 65746, 65747, 65752, 65753, 65754, 65755, 65756, 65757, 65764, 65767, 65768, 65769, 65770, 65771, 65772, 65774, 65775, 65779, 65781, 65783, 65785, 65786, 65787, 65791, 65793, 65801, 65802, 65803, 65804, 65806, 65807, 65809, 65810, 72601, 72732