Freeman Home Care Services
Home health agency in Joplin, Missouri
Quality of care
Patient survey
How patients did
Compared with the average Missouri agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
98.2%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 98.2% · U.S. average 96.5% · 873 of 889 patients
Patients got better at walkingBelow average
87.9%Share of patients who could walk or move around more easily by the end of care.
State average 90.7% · U.S. average 88.6% · 714 of 785 patients
Falls with major injury· lower is betterBetter than average
0.3%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 3 of 887 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
89.4%likely between 87.1% and 91.3%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.6%likely between 5.8% and 12.5%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
49.3%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 64.3% · U.S. average 64.2% · 244 of 495 patients
Got better at getting in and out of bedBetter than average
98.8%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.7% · U.S. average 89.7% · 709 of 769 patients
Got better at bathingBelow average
90.0%Share of patients who needed less help washing themselves by the end of care.
State average 92.6% · U.S. average 90.6% · 740 of 786 patients
Less short of breathAbout average
94.1%Share of patients who were less short of breath by the end of care.
State average 92.8% · U.S. average 91.3% · 324 of 365 patients
Got better at taking medicinesBelow average
89.4%Share of patients who could take their medicines correctly on their own by the end of care.
State average 91.0% · U.S. average 88.1% · 683 of 736 patients
Pressure ulcers that got worse or appeared· lower is betterBetter than average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 0 of 794 patients
Medication problems acted on in timeBelow average
85.6%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.8% · U.S. average 94.5% · 761 of 889 patients
Met expected function at dischargeBetter than average
92.4%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 80.0% · U.S. average 71.7% · 729 of 789 patients
Medication list sent to the next providerBetter than average
93.6%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 86.3% · U.S. average 81.2% · 102 of 109 patients
Medication list given to the patientBetter than average
98.8%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 95.4% · U.S. average 92.2% · 769 of 778 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.6%likely between 3.4% and 6.0%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.73
27% below the national average
What patients said
85% would definitely recommend this agency, from 295 patient surveys.
State average 81% · U.S. average 79% · 38% response rate. Based on 100 to 299 surveys.
- Care was professional
- 5 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 5 of 5
- Rated the agency 9 or 10
- 5 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
37.6 of 100
Cohort average 32.2
Payment adjustment
+0.9%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community7.5 pts5.83% weight
Achievement 7.5 · Improvement 4.8 · the higher one counts
- Improvement in dyspnea3.0 pts5.83% weight
Achievement 2.6 · Improvement 3.0 · the higher one counts
- Improvement in oral medications5.6 pts5.83% weight
Achievement 5.1 · Improvement 5.6 · the higher one counts
- Improvement in mobility4.8 pts8.75% weight
Achievement 4.8 · Improvement 4.3 · the higher one counts
- Improvement in self-care7.7 pts8.75% weight
Achievement 7.7 · Improvement 6.8 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients5.7 pts6% weight
Achievement 5.7 · Improvement 0.0 · the higher one counts
- Communication4.8 pts6% weight
Achievement 4.8 · Improvement 1.0 · the higher one counts
- Specific care issues9.6 pts6% weight
Achievement 9.6 · Improvement 0.0 · the higher one counts
- Overall rating4.4 pts6% weight
Achievement 4.4 · Improvement 0.0 · the higher one counts
- Willingness to recommend4.3 pts6% weight
Achievement 4.3 · Improvement 0.5 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, social work, home health aide
- Ownership
- Non-profit
- Certified
- Since 1983
- Address
- 921 East 34th Street, Joplin, MO 64804
- ZIP codes served
- 64755, 64759, 64801, 64803, 64804, 64830, 64831, 64832, 64833, 64834, 64835, 64836
All 48 ZIP codesFewer ZIP codes
64755, 64759, 64801, 64803, 64804, 64830, 64831, 64832, 64833, 64834, 64835, 64836, 64840, 64841, 64842, 64843, 64844, 64848, 64850, 64854, 64855, 64856, 64857, 64858, 64859, 64861, 64862, 64863, 64864, 64865, 64866, 64867, 64870, 64873, 65723, 65734, 65756, 66713, 66724, 66725, 66728, 66739, 66760, 66762, 66763, 66770, 66773, 66781