VNA Care Network
Home health agency in Worcester, Massachusetts
Quality of care
Patient survey
How patients did
Compared with the average Massachusetts agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
98.9%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.5% · U.S. average 96.5% · 17015 of 17212 patients
Patients got better at walkingBelow average
83.6%Share of patients who could walk or move around more easily by the end of care.
State average 89.8% · U.S. average 88.6% · 11408 of 12901 patients
Falls with major injury· lower is betterAbout average
1.0%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 162 of 16853 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
91.8%likely between 90.2% and 92.5%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.3%likely between 7.5% and 9.0%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
57.4%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 65.5% · U.S. average 64.2% · 6019 of 10479 patients
Got better at getting in and out of bedBelow average
88.2%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.0% · U.S. average 89.7% · 12060 of 12859 patients
Got better at bathingBelow average
86.5%Share of patients who needed less help washing themselves by the end of care.
State average 91.2% · U.S. average 90.6% · 11618 of 12920 patients
Less short of breathBelow average
87.6%Share of patients who were less short of breath by the end of care.
State average 91.0% · U.S. average 91.3% · 9361 of 10642 patients
Got better at taking medicinesBelow average
80.3%Share of patients who could take their medicines correctly on their own by the end of care.
State average 87.9% · U.S. average 88.1% · 10927 of 12704 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.4%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 20 of 13323 patients
Medication problems acted on in timeAbout average
93.1%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.5% · U.S. average 94.5% · 16032 of 17212 patients
Met expected function at dischargeAbout average
77.4%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 78.1% · U.S. average 71.7% · 10032 of 12955 patients
Medication list sent to the next providerBelow average
52.3%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 80.9% · U.S. average 81.2% · 2649 of 5064 patients
Medication list given to the patientBelow average
79.1%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 93.2% · U.S. average 92.2% · 9556 of 12079 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.2%likely between 3.8% and 4.6%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.96
4% below the national average
What patients said
83% would definitely recommend this agency, from 1,371 patient surveys.
State average 77% · U.S. average 79% · 25% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
18.8 of 100
Cohort average 32.2
Payment adjustment
-2.1%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community2.3 pts5.83% weight
Achievement 2.3 · Improvement 0.2 · the higher one counts
- Improvement in dyspnea1.9 pts5.83% weight
Achievement 1.9 · Improvement 0.0 · the higher one counts
- Improvement in oral medications0.7 pts5.83% weight
Achievement 0.7 · Improvement 0.7 · the higher one counts
- Improvement in mobility5.1 pts8.75% weight
Achievement 5.1 · Improvement 3.4 · the higher one counts
- Improvement in self-care6.1 pts8.75% weight
Achievement 6.1 · Improvement 4.6 · the higher one counts
- ED use2.2 pts8.75% weight
Achievement 2.2 · Improvement 0.0 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating3.4 pts6% weight
Achievement 0.7 · Improvement 3.4 · the higher one counts
- Willingness to recommend3.6 pts6% weight
Achievement 2.9 · Improvement 3.6 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- Non-profit
- Certified
- Since 1966
- Address
- 67 Millbrook Street, 500 North, Worcester, MA 01606
- ZIP codes served
- 01005, 01031, 01068, 01074, 01420, 01430, 01431, 01432, 01434, 01440, 01450, 01451
All 238 ZIP codesFewer ZIP codes
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