Western Mass Home Health Services Inc
Home health agency in Springfield, Massachusetts
Quality of care
Patient survey
How patients did
Compared with the average Massachusetts agency. The dot is this agency; the grey tick is the state average.
Care started on timeBelow average
70.6%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.5% · U.S. average 96.5% · 269 of 381 patients
Patients got better at walkingBelow average
49.2%Share of patients who could walk or move around more easily by the end of care.
State average 89.8% · U.S. average 88.6% · 30 of 112 patients
Falls with major injury· lower is betterBetter than average
0.8%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 3 of 393 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
The number of patient episodes for this measure is too small to report.
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
The number of patient episodes for this measure is too small to report.
See all 17 measuresShow fewer
Checked on flu shotBelow average
56.8%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 65.5% · U.S. average 64.2% · 175 of 308 patients
Got better at getting in and out of bedBelow average
36.6%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.0% · U.S. average 89.7% · 20 of 96 patients
Got better at bathingBelow average
50.8%Share of patients who needed less help washing themselves by the end of care.
State average 91.2% · U.S. average 90.6% · 39 of 125 patients
Less short of breathBelow average
53.2%Share of patients who were less short of breath by the end of care.
State average 91.0% · U.S. average 91.3% · 39 of 110 patients
Got better at taking medicinesBelow average
44.8%Share of patients who could take their medicines correctly on their own by the end of care.
State average 87.9% · U.S. average 88.1% · 45 of 139 patients
Pressure ulcers that got worse or appeared· lower is betterBelow average
1.6%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 2 of 168 patients
Medication problems acted on in timeBelow average
79.5%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.5% · U.S. average 94.5% · 314 of 395 patients
Met expected function at dischargeBelow average
61.1%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 78.1% · U.S. average 71.7% · 99 of 162 patients
Medication list sent to the next providerBelow average
74.5%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 80.9% · U.S. average 81.2% · 193 of 259 patients
Medication list given to the patientBelow average
72.9%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 93.2% · U.S. average 92.2% · 97 of 133 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
This measure currently does not have data or provider has been certified/recertified for less than 6 months.
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
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The number of patient episodes for this measure is too small to report.
What patients said
No survey results are available for this period.
Medicare payment
Cohort
Larger-volume
Total performance score
15.0 of 100
Cohort average 32.2
Payment adjustment
-2.7%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization— pts0% weight
Achievement — · Improvement — · the higher one counts
- Discharge to community1.5 pts16.67% weight
Achievement 0.0 · Improvement 1.5 · the higher one counts
- Improvement in dyspnea0.8 pts16.67% weight
Achievement 0.0 · Improvement 0.8 · the higher one counts
- Improvement in oral medications0.0 pts16.67% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in mobility2.6 pts25% weight
Achievement 0.0 · Improvement 2.6 · the higher one counts
- Improvement in self-care1.8 pts25% weight
Achievement 0.0 · Improvement 1.8 · the higher one counts
- ED use— pts0% weight
Achievement — · Improvement — · the higher one counts
- Care of patients— pts0% weight
Achievement — · Improvement — · the higher one counts
- Communication— pts0% weight
Achievement — · Improvement — · the higher one counts
- Specific care issues— pts0% weight
Achievement — · Improvement — · the higher one counts
- Overall rating— pts0% weight
Achievement — · Improvement — · the higher one counts
- Willingness to recommend— pts0% weight
Achievement — · Improvement — · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 2015
- Address
- 155 Maple Street, Suite 406/408, Springfield, MA 01105
- ZIP codes served
- 01001, 01013, 01020, 01022, 01028, 01030, 01033, 01036, 01040, 01041, 01056, 01060
All 32 ZIP codesFewer ZIP codes
01001, 01013, 01020, 01022, 01028, 01030, 01033, 01036, 01040, 01041, 01056, 01060, 01075, 01085, 01089, 01095, 01096, 01101, 01103, 01104, 01105, 01106, 01107, 01108, 01109, 01118, 01119, 01128, 01129, 01151, 01199, 06078