Healthpoint Homecare Services LLC
Home health agency in Springfield, Massachusetts
Quality of care
Patient survey
How patients did
Compared with the average Massachusetts agency. The dot is this agency; the grey tick is the state average.
Care started on timeBelow average
84.1%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.5% · U.S. average 96.5% · 174 of 207 patients
Patients got better at walkingBelow average
43.1%Share of patients who could walk or move around more easily by the end of care.
State average 89.8% · U.S. average 88.6% · 4 of 28 patients
Falls with major injury· lower is betterBetter than average
0.5%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 1 of 202 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
The number of patient episodes for this measure is too small to report.
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
The number of patient episodes for this measure is too small to report.
See all 17 measuresShow fewer
Checked on flu shotBelow average
27.6%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 65.5% · U.S. average 64.2% · 45 of 163 patients
Got better at getting in and out of bedBelow average
35.6%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.0% · U.S. average 89.7% · 3 of 27 patients
Got better at bathingBelow average
54.1%Share of patients who needed less help washing themselves by the end of care.
State average 91.2% · U.S. average 90.6% · 9 of 32 patients
Less short of breathBelow average
61.3%Share of patients who were less short of breath by the end of care.
State average 91.0% · U.S. average 91.3% · 12 of 30 patients
Got better at taking medicinesBelow average
55.0%Share of patients who could take their medicines correctly on their own by the end of care.
State average 87.9% · U.S. average 88.1% · 16 of 46 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 0 of 52 patients
Medication problems acted on in timeBelow average
85.1%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.5% · U.S. average 94.5% · 177 of 208 patients
Met expected function at dischargeBelow average
66.0%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 78.1% · U.S. average 71.7% · 31 of 47 patients
Medication list sent to the next providerBelow average
65.9%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 80.9% · U.S. average 81.2% · 112 of 170 patients
Medication list given to the patientBelow average
75.7%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 93.2% · U.S. average 92.2% · 28 of 37 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
This measure currently does not have data or provider has been certified/recertified for less than 6 months.
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.67
33% below the national average
What patients said
88% would definitely recommend this agency, from 46 patient surveys.
State average 77% · U.S. average 79% · 27% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- 2 of 5
- Team communicated well
- 2 of 5
- Discussed medicines, pain and safety
- 4 of 5
- Rated the agency 9 or 10
- 4 of 5
Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.
Medicare payment
Cohort
Larger-volume
Total performance score
12.4 of 100
Cohort average 32.2
Payment adjustment
-3.1%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization— pts0% weight
Achievement — · Improvement — · the higher one counts
- Discharge to community0.0 pts16.67% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in dyspnea3.3 pts16.67% weight
Achievement 0.0 · Improvement 3.3 · the higher one counts
- Improvement in oral medications0.1 pts16.67% weight
Achievement 0.0 · Improvement 0.1 · the higher one counts
- Improvement in mobility1.4 pts25% weight
Achievement 0.0 · Improvement 1.4 · the higher one counts
- Improvement in self-care1.3 pts25% weight
Achievement 0.0 · Improvement 1.3 · the higher one counts
- ED use— pts0% weight
Achievement — · Improvement — · the higher one counts
- Care of patients— pts0% weight
Achievement — · Improvement — · the higher one counts
- Communication— pts0% weight
Achievement — · Improvement — · the higher one counts
- Specific care issues— pts0% weight
Achievement — · Improvement — · the higher one counts
- Overall rating— pts0% weight
Achievement — · Improvement — · the higher one counts
- Willingness to recommend— pts0% weight
Achievement — · Improvement — · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 2016
- Address
- 140 High Street, Suite 100, Springfield, MA 01105
- ZIP codes served
- 01001, 01013, 01014, 01020, 01028, 01030, 01040, 01056, 01069, 01075, 01089, 01103
All 22 ZIP codesFewer ZIP codes
01001, 01013, 01014, 01020, 01028, 01030, 01040, 01056, 01069, 01075, 01089, 01103, 01104, 01105, 01106, 01107, 01108, 01109, 01118, 01119, 01129, 01151