Caretenders
Home health agency in Needham Heights, Massachusetts
Quality of care
Patient survey
How patients did
Compared with the average Massachusetts agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
96.8%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.5% · U.S. average 96.5% · 9429 of 9746 patients
Patients got better at walkingAbout average
91.1%Share of patients who could walk or move around more easily by the end of care.
State average 89.8% · U.S. average 88.6% · 5375 of 6218 patients
Falls with major injury· lower is betterAbout average
0.9%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 87 of 9691 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
90.9%likely between 89.4% and 91.8%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
11.3%likely between 10.5% and 12.0%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotAbout average
65.9%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 65.5% · U.S. average 64.2% · 4219 of 6401 patients
Got better at getting in and out of bedAbout average
91.5%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.0% · U.S. average 89.7% · 5469 of 6212 patients
Got better at bathingAbout average
91.2%Share of patients who needed less help washing themselves by the end of care.
State average 91.2% · U.S. average 90.6% · 5536 of 6238 patients
Less short of breathAbout average
92.2%Share of patients who were less short of breath by the end of care.
State average 91.0% · U.S. average 91.3% · 5608 of 6187 patients
Got better at taking medicinesBetter than average
95.9%Share of patients who could take their medicines correctly on their own by the end of care.
State average 87.9% · U.S. average 88.1% · 5000 of 6036 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.1%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 19 of 7450 patients
Medication problems acted on in timeAbout average
95.0%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.5% · U.S. average 94.5% · 9265 of 9748 patients
Met expected function at dischargeBelow average
71.5%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 78.1% · U.S. average 71.7% · 4467 of 6247 patients
Medication list sent to the next providerBelow average
75.2%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 80.9% · U.S. average 81.2% · 2170 of 2885 patients
Medication list given to the patientBelow average
87.9%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 93.2% · U.S. average 92.2% · 5995 of 6821 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.3%likely between 3.9% and 4.9%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.03
3% above the national average
What patients said
77% would definitely recommend this agency, from 1,523 patient surveys.
State average 77% · U.S. average 79% · 20% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 4 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
25.5 of 100
Cohort average 32.2
Payment adjustment
-1.0%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community3.7 pts5.83% weight
Achievement 3.7 · Improvement 1.8 · the higher one counts
- Improvement in dyspnea6.7 pts5.83% weight
Achievement 6.7 · Improvement 3.0 · the higher one counts
- Improvement in oral medications6.9 pts5.83% weight
Achievement 6.9 · Improvement 0.4 · the higher one counts
- Improvement in mobility8.3 pts8.75% weight
Achievement 8.3 · Improvement 3.6 · the higher one counts
- Improvement in self-care8.4 pts8.75% weight
Achievement 8.4 · Improvement 4.9 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Specific care issues0.1 pts6% weight
Achievement 0.0 · Improvement 0.1 · the higher one counts
- Overall rating1.0 pts6% weight
Achievement 0.0 · Improvement 1.0 · the higher one counts
- Willingness to recommend0.2 pts6% weight
Achievement 0.0 · Improvement 0.2 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1992
- Address
- 200 Reservoir Street, Suite 309, Needham Heights, MA 02494
- ZIP codes served
- 01002, 01005, 01010, 01031, 01037, 01068, 01074, 01082, 01083, 01092, 01094, 01331
All 394 ZIP codesFewer ZIP codes
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