Overlook Visiting Nurse Association Inc
Home health agency in Charlton, Massachusetts
Quality of care
Patient survey
How patients did
Compared with the average Massachusetts agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
95.2%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.5% · U.S. average 96.5% · 1308 of 1374 patients
Patients got better at walkingBelow average
85.2%Share of patients who could walk or move around more easily by the end of care.
State average 89.8% · U.S. average 88.6% · 918 of 1040 patients
Falls with major injury· lower is betterAbout average
1.2%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 16 of 1360 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
90.6%likely between 87.4% and 92.4%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.0%likely between 6.3% and 9.9%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
71.1%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 65.5% · U.S. average 64.2% · 590 of 830 patients
Got better at getting in and out of bedBelow average
88.5%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.0% · U.S. average 89.7% · 949 of 1033 patients
Got better at bathingBelow average
86.7%Share of patients who needed less help washing themselves by the end of care.
State average 91.2% · U.S. average 90.6% · 932 of 1040 patients
Less short of breathBelow average
87.9%Share of patients who were less short of breath by the end of care.
State average 91.0% · U.S. average 91.3% · 767 of 890 patients
Got better at taking medicinesBelow average
78.8%Share of patients who could take their medicines correctly on their own by the end of care.
State average 87.9% · U.S. average 88.1% · 839 of 1019 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.3%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 2 of 1070 patients
Medication problems acted on in timeBetter than average
97.4%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.5% · U.S. average 94.5% · 1338 of 1374 patients
Met expected function at dischargeBelow average
72.3%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 78.1% · U.S. average 71.7% · 755 of 1044 patients
Medication list sent to the next providerBetter than average
92.7%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 80.9% · U.S. average 81.2% · 369 of 398 patients
Medication list given to the patientBetter than average
94.8%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 93.2% · U.S. average 92.2% · 921 of 971 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.8%likely between 4.0% and 6.0%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.91
9% below the national average
What patients said
80% would definitely recommend this agency, from 174 patient surveys.
State average 77% · U.S. average 79% · 33% response rate. Based on 100 to 299 surveys.
- Care was professional
- 4 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Survey results are based on less than 12 months of data.
Medicare payment
Cohort
Larger-volume
Total performance score
26.0 of 100
Cohort average 32.2
Payment adjustment
-0.9%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization1.7 pts26.25% weight
Achievement 1.1 · Improvement 1.7 · the higher one counts
- Discharge to community2.3 pts5.83% weight
Achievement 1.4 · Improvement 2.3 · the higher one counts
- Improvement in dyspnea6.8 pts5.83% weight
Achievement 6.8 · Improvement 6.6 · the higher one counts
- Improvement in oral medications5.0 pts5.83% weight
Achievement 3.0 · Improvement 5.0 · the higher one counts
- Improvement in mobility6.0 pts8.75% weight
Achievement 6.0 · Improvement 6.0 · the higher one counts
- Improvement in self-care6.1 pts8.75% weight
Achievement 5.8 · Improvement 6.1 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Willingness to recommend4.4 pts6% weight
Achievement 4.4 · Improvement 1.5 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1997
- Address
- 88 Masonic Road, Charlton, MA 01507
- ZIP codes served
- 01001, 01005, 01009, 01010, 01031, 01037, 01057, 01068, 01069, 01079, 01080, 01081
All 66 ZIP codesFewer ZIP codes
01001, 01005, 01009, 01010, 01031, 01037, 01057, 01068, 01069, 01079, 01080, 01081, 01082, 01083, 01092, 01093, 01094, 01501, 01503, 01504, 01506, 01507, 01508, 01515, 01516, 01518, 01519, 01520, 01521, 01522, 01524, 01526, 01527, 01531, 01534, 01535, 01536, 01537, 01540, 01542, 01543, 01545, 01550, 01560, 01562, 01566, 01568, 01569, 01570, 01571, 01583, 01585, 01588, 01590, 01601, 01602, 01603, 01604, 01605, 01606, 01607, 01609, 01610, 01611, 01612, 01749