Centerwell Home Health
Home health agency in Henderson, Kentucky
Quality of care
Patient survey
How patients did
Compared with the average Kentucky agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
99.8%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 97.6% · U.S. average 96.5% · 475 of 476 patients
Patients got better at walkingBetter than average
92.4%Share of patients who could walk or move around more easily by the end of care.
State average 90.5% · U.S. average 88.6% · 292 of 312 patients
Falls with major injury· lower is betterBelow average
1.5%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 7 of 476 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
79.2%likely between 73.5% and 83.1%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
15.6%likely between 12.0% and 19.1%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
60.7%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 58.5% · U.S. average 64.2% · 196 of 323 patients
Got better at getting in and out of bedBetter than average
95.0%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.0% · U.S. average 89.7% · 295 of 312 patients
Got better at bathingAbout average
93.3%Share of patients who needed less help washing themselves by the end of care.
State average 92.9% · U.S. average 90.6% · 297 of 312 patients
Less short of breathAbout average
94.8%Share of patients who were less short of breath by the end of care.
State average 93.7% · U.S. average 91.3% · 298 of 309 patients
Got better at taking medicinesAbout average
89.7%Share of patients who could take their medicines correctly on their own by the end of care.
State average 90.5% · U.S. average 88.1% · 284 of 310 patients
Pressure ulcers that got worse or appeared· lower is betterBelow average
0.8%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 2 of 335 patients
Medication problems acted on in timeBetter than average
100.0%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 96.0% · U.S. average 94.5% · 476 of 476 patients
Met expected function at dischargeBetter than average
76.6%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 74.5% · U.S. average 71.7% · 239 of 312 patients
Medication list sent to the next providerBetter than average
98.1%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 85.4% · U.S. average 81.2% · 158 of 161 patients
Medication list given to the patientBetter than average
94.6%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.6% · U.S. average 92.2% · 297 of 314 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
3.3%likely between 2.3% and 4.4%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.15
15% above the national average
What patients said
80% would definitely recommend this agency, from 102 patient surveys.
State average 84% · U.S. average 79% · 26% response rate. Based on 100 to 299 surveys.
- Care was professional
- 5 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
6.6 of 100
Cohort average 32.2
Payment adjustment
-4.0%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in dyspnea2.7 pts5.83% weight
Achievement 2.7 · Improvement 2.0 · the higher one counts
- Improvement in oral medications2.4 pts5.83% weight
Achievement 2.4 · Improvement 0.0 · the higher one counts
- Improvement in mobility1.7 pts8.75% weight
Achievement 0.0 · Improvement 1.7 · the higher one counts
- Improvement in self-care2.4 pts8.75% weight
Achievement 1.1 · Improvement 2.4 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Willingness to recommend0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1985
- Address
- 201 Klutey Park Plaza, Henderson, KY 42420
- ZIP codes served
- 42240, 42301, 42303, 42348, 42355, 42366, 42376, 42378, 42404, 42406, 42409, 42413
All 29 ZIP codesFewer ZIP codes
42240, 42301, 42303, 42348, 42355, 42366, 42376, 42378, 42404, 42406, 42409, 42413, 42420, 42431, 42437, 42442, 42444, 42450, 42451, 42452, 42455, 42456, 42457, 42458, 42459, 42460, 42461, 42462, 42463