Personal Touch Home Care of Ky, Inc.
Home health agency in Florence, Kentucky
Quality of care
Patient survey
How patients did
Compared with the average Kentucky agency. The dot is this agency; the grey tick is the state average.
Care started on timeBelow average
88.7%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 97.6% · U.S. average 96.5% · 817 of 921 patients
Patients got better at walkingBelow average
74.9%Share of patients who could walk or move around more easily by the end of care.
State average 90.5% · U.S. average 88.6% · 470 of 649 patients
Falls with major injury· lower is betterAbout average
1.1%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.0% · U.S. average 0.9% · 9 of 798 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
88.4%likely between 84.5% and 91.2%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
10.4%likely between 7.5% and 14.0%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
51.8%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 58.5% · U.S. average 64.2% · 360 of 695 patients
Got better at getting in and out of bedBelow average
82.3%Share of patients who needed less help getting in and out of bed by the end of care.
State average 92.0% · U.S. average 89.7% · 514 of 645 patients
Got better at bathingBelow average
77.6%Share of patients who needed less help washing themselves by the end of care.
State average 92.9% · U.S. average 90.6% · 492 of 655 patients
Less short of breathBelow average
78.0%Share of patients who were less short of breath by the end of care.
State average 93.7% · U.S. average 91.3% · 323 of 455 patients
Got better at taking medicinesBelow average
70.3%Share of patients who could take their medicines correctly on their own by the end of care.
State average 90.5% · U.S. average 88.1% · 423 of 615 patients
Pressure ulcers that got worse or appeared· lower is betterBelow average
0.5%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 2 of 682 patients
Medication problems acted on in timeBelow average
80.2%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 96.0% · U.S. average 94.5% · 745 of 929 patients
Met expected function at dischargeBelow average
65.0%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 74.5% · U.S. average 71.7% · 435 of 669 patients
Medication list sent to the next providerBelow average
40.6%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 85.4% · U.S. average 81.2% · 115 of 283 patients
Medication list given to the patientBelow average
74.4%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.6% · U.S. average 92.2% · 479 of 644 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
6.2%likely between 5.1% and 7.9%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.97
3% below the national average
What patients said
84% would definitely recommend this agency, from 150 patient surveys.
State average 84% · U.S. average 79% · 26% response rate. Based on 100 to 299 surveys.
- Care was professional
- 5 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 5 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
26.7 of 100
Cohort average 32.2
Payment adjustment
-0.8%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization2.0 pts26.25% weight
Achievement 0.0 · Improvement 2.0 · the higher one counts
- Discharge to community2.9 pts5.83% weight
Achievement 0.9 · Improvement 2.9 · the higher one counts
- Improvement in dyspnea1.1 pts5.83% weight
Achievement 0.3 · Improvement 1.1 · the higher one counts
- Improvement in oral medications3.6 pts5.83% weight
Achievement 0.8 · Improvement 3.6 · the higher one counts
- Improvement in mobility3.8 pts8.75% weight
Achievement 3.8 · Improvement 3.5 · the higher one counts
- Improvement in self-care4.9 pts8.75% weight
Achievement 4.9 · Improvement 4.5 · the higher one counts
- ED use2.4 pts8.75% weight
Achievement 2.4 · Improvement 0.0 · the higher one counts
- Care of patients6.1 pts6% weight
Achievement 6.1 · Improvement 4.9 · the higher one counts
- Communication3.5 pts6% weight
Achievement 1.2 · Improvement 3.5 · the higher one counts
- Specific care issues1.7 pts6% weight
Achievement 0.4 · Improvement 1.7 · the higher one counts
- Overall rating0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Willingness to recommend0.8 pts6% weight
Achievement 0.8 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1988
- Address
- 600 Meijer Drive, Suite 300, Florence, KY 41042
- ZIP codes served
- 40351, 40355, 40359, 40363, 41001, 41002, 41003, 41004, 41005, 41006, 41007, 41010
All 52 ZIP codesFewer ZIP codes
40351, 40355, 40359, 40363, 41001, 41002, 41003, 41004, 41005, 41006, 41007, 41010, 41011, 41014, 41015, 41016, 41017, 41018, 41030, 41033, 41034, 41035, 41040, 41042, 41043, 41044, 41045, 41046, 41048, 41051, 41052, 41055, 41056, 41059, 41063, 41064, 41071, 41073, 41074, 41075, 41076, 41080, 41083, 41085, 41086, 41091, 41092, 41094, 41095, 41097, 41098, 45233