Silver Cross Home Health
Home health agency in New Lenox, Illinois
Quality of care
Patient survey
How patients did
Compared with the average Illinois agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
98.2%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.7% · U.S. average 96.5% · 2129 of 2169 patients
Patients got better at walkingBelow average
83.6%Share of patients who could walk or move around more easily by the end of care.
State average 85.4% · U.S. average 88.6% · 1260 of 1525 patients
Falls with major injury· lower is betterBelow average
1.1%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.8% · U.S. average 0.9% · 22 of 2095 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
84.2%likely between 81.3% and 86.3%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
10.2%likely between 8.6% and 12.1%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
50.1%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 66.3% · U.S. average 64.2% · 663 of 1323 patients
Got better at getting in and out of bedBelow average
85.9%Share of patients who needed less help getting in and out of bed by the end of care.
State average 87.5% · U.S. average 89.7% · 1317 of 1517 patients
Got better at bathingBelow average
85.3%Share of patients who needed less help washing themselves by the end of care.
State average 89.4% · U.S. average 90.6% · 1353 of 1560 patients
Less short of breathAbout average
91.5%Share of patients who were less short of breath by the end of care.
State average 90.0% · U.S. average 91.3% · 1147 of 1286 patients
Got better at taking medicinesBelow average
82.6%Share of patients who could take their medicines correctly on their own by the end of care.
State average 87.0% · U.S. average 88.1% · 1209 of 1446 patients
Pressure ulcers that got worse or appeared· lower is betterBelow average
0.6%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 7 of 1615 patients
Medication problems acted on in timeAbout average
95.3%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.9% · U.S. average 94.5% · 2080 of 2182 patients
Met expected function at dischargeBetter than average
77.9%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 71.7% · U.S. average 71.7% · 1223 of 1570 patients
Medication list sent to the next providerBelow average
73.0%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 84.7% · U.S. average 81.2% · 505 of 692 patients
Medication list given to the patientBelow average
89.3%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 94.6% · U.S. average 92.2% · 1315 of 1472 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
3.7%likely between 3.0% and 4.6%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.97
3% below the national average
What patients said
77% would definitely recommend this agency, from 448 patient surveys.
State average 76% · U.S. average 79% · 35% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 4 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
29.1 of 100
Cohort average 32.2
Payment adjustment
-0.5%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization1.0 pts26.25% weight
Achievement 1.0 · Improvement 0.5 · the higher one counts
- Discharge to community1.9 pts5.83% weight
Achievement 1.9 · Improvement 1.4 · the higher one counts
- Improvement in dyspnea6.9 pts5.83% weight
Achievement 6.9 · Improvement 0.0 · the higher one counts
- Improvement in oral medications2.5 pts5.83% weight
Achievement 2.5 · Improvement 0.9 · the higher one counts
- Improvement in mobility4.0 pts8.75% weight
Achievement 4.0 · Improvement 1.9 · the higher one counts
- Improvement in self-care5.6 pts8.75% weight
Achievement 5.6 · Improvement 4.2 · the higher one counts
- ED use4.0 pts8.75% weight
Achievement 4.0 · Improvement 0.0 · the higher one counts
- Care of patients2.0 pts6% weight
Achievement 0.7 · Improvement 2.0 · the higher one counts
- Communication2.4 pts6% weight
Achievement 1.9 · Improvement 2.4 · the higher one counts
- Specific care issues4.1 pts6% weight
Achievement 4.1 · Improvement 2.6 · the higher one counts
- Overall rating1.4 pts6% weight
Achievement 0.6 · Improvement 1.4 · the higher one counts
- Willingness to recommend3.1 pts6% weight
Achievement 0.2 · Improvement 3.1 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- Non-profit
- Certified
- Since 1986
- Address
- 710 Cedar Crossings Drive Suite 200, New Lenox, IL 60451
- ZIP codes served
- 60403, 60404, 60410, 60421, 60423, 60431, 60432, 60433, 60434, 60435, 60436, 60439
All 28 ZIP codesFewer ZIP codes
60403, 60404, 60410, 60421, 60423, 60431, 60432, 60433, 60434, 60435, 60436, 60439, 60441, 60442, 60446, 60447, 60448, 60451, 60462, 60467, 60477, 60481, 60487, 60491, 60544, 60585, 60586, 60687