24 Hour Care, LLC
Home health agency in Galena, Illinois
Quality of care
Patient survey
How patients did
Compared with the average Illinois agency. The dot is this agency; the grey tick is the state average.
Care started on timeBelow average
90.8%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 96.7% · U.S. average 96.5% · 295 of 325 patients
Patients got better at walkingBelow average
75.4%Share of patients who could walk or move around more easily by the end of care.
State average 85.4% · U.S. average 88.6% · 221 of 289 patients
Falls with major injury· lower is betterAbout average
0.6%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.8% · U.S. average 0.9% · 2 of 326 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
88.9%likely between 82.7% and 93.1%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.3%likely between 4.8% and 13.7%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
69.2%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 66.3% · U.S. average 64.2% · 119 of 172 patients
Got better at getting in and out of bedBelow average
85.3%Share of patients who needed less help getting in and out of bed by the end of care.
State average 87.5% · U.S. average 89.7% · 244 of 283 patients
Got better at bathingBelow average
82.2%Share of patients who needed less help washing themselves by the end of care.
State average 89.4% · U.S. average 90.6% · 244 of 289 patients
Less short of breathBelow average
40.7%Share of patients who were less short of breath by the end of care.
State average 90.0% · U.S. average 91.3% · 96 of 251 patients
Got better at taking medicinesBelow average
82.2%Share of patients who could take their medicines correctly on their own by the end of care.
State average 87.0% · U.S. average 88.1% · 203 of 239 patients
Pressure ulcers that got worse or appeared· lower is betterBetter than average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 0 of 291 patients
Medication problems acted on in timeBetter than average
98.5%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 94.9% · U.S. average 94.5% · 322 of 327 patients
Met expected function at dischargeAbout average
70.5%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 71.7% · U.S. average 71.7% · 205 of 291 patients
Medication list sent to the next providerAbout average
84.1%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 84.7% · U.S. average 81.2% · 58 of 69 patients
Medication list given to the patientBetter than average
100.0%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 94.6% · U.S. average 92.2% · 257 of 257 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.0%likely between 2.7% and 5.8%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.88
12% below the national average
What patients said
81% would definitely recommend this agency, from 124 patient surveys.
State average 76% · U.S. average 79% · 45% response rate. Based on 100 to 299 surveys.
- Care was professional
- 5 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 5 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
26.5 of 100
Cohort average 32.2
Payment adjustment
-0.9%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community10.0 pts5.83% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Improvement in dyspnea0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in oral medications2.8 pts5.83% weight
Achievement 0.0 · Improvement 2.8 · the higher one counts
- Improvement in mobility2.6 pts8.75% weight
Achievement 0.0 · Improvement 2.6 · the higher one counts
- Improvement in self-care2.8 pts8.75% weight
Achievement 0.0 · Improvement 2.8 · the higher one counts
- ED use4.4 pts8.75% weight
Achievement 2.2 · Improvement 4.4 · the higher one counts
- Care of patients1.1 pts6% weight
Achievement 1.1 · Improvement 0.0 · the higher one counts
- Communication5.9 pts6% weight
Achievement 5.9 · Improvement 3.9 · the higher one counts
- Specific care issues3.5 pts6% weight
Achievement 3.5 · Improvement 0.0 · the higher one counts
- Overall rating3.2 pts6% weight
Achievement 2.6 · Improvement 3.2 · the higher one counts
- Willingness to recommend3.7 pts6% weight
Achievement 3.2 · Improvement 3.7 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, home health aide
- Ownership
- For-profit
- Certified
- Since 2013
- Address
- 202 Summit St, Ste 1b, Galena, IL 61036
- ZIP codes served
- 52001, 52002, 52003, 52031, 52033, 52039, 52040, 52045, 52046, 52053, 52054, 52068
All 22 ZIP codesFewer ZIP codes
52001, 52002, 52003, 52031, 52033, 52039, 52040, 52045, 52046, 52053, 52054, 52068, 52073, 52079, 61001, 61025, 61028, 61036, 61041, 61075, 61085, 61087