Centerwell Home Health
Home health agency in Coeur D'Alene, Idaho
Quality of care
Patient survey
How patients did
Compared with the average Idaho agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
98.2%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 98.6% · U.S. average 96.5% · 443 of 451 patients
Patients got better at walkingBelow average
86.1%Share of patients who could walk or move around more easily by the end of care.
State average 89.8% · U.S. average 88.6% · 294 of 330 patients
Falls with major injury· lower is betterBetter than average
0.4%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.6% · U.S. average 0.9% · 2 of 450 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
87.9%likely between 82.9% and 91.8%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.7%likely between 6.5% and 12.6%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
35.9%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 60.5% · U.S. average 64.2% · 113 of 315 patients
Got better at getting in and out of bedBelow average
88.2%Share of patients who needed less help getting in and out of bed by the end of care.
State average 91.8% · U.S. average 89.7% · 303 of 329 patients
Got better at bathingAbout average
92.0%Share of patients who needed less help washing themselves by the end of care.
State average 91.2% · U.S. average 90.6% · 305 of 331 patients
Less short of breathAbout average
91.1%Share of patients who were less short of breath by the end of care.
State average 91.1% · U.S. average 91.3% · 296 of 320 patients
Got better at taking medicinesBelow average
85.7%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.6% · U.S. average 88.1% · 296 of 323 patients
Pressure ulcers that got worse or appeared· lower is betterBetter than average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 0 of 345 patients
Medication problems acted on in timeBetter than average
98.7%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.2% · U.S. average 94.5% · 445 of 451 patients
Met expected function at dischargeBetter than average
78.5%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 75.7% · U.S. average 71.7% · 260 of 331 patients
Medication list sent to the next providerAbout average
82.0%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 83.3% · U.S. average 81.2% · 109 of 133 patients
Medication list given to the patientBelow average
75.0%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 93.4% · U.S. average 92.2% · 237 of 316 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
3.6%likely between 2.8% and 5.2%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.93
7% below the national average
What patients said
75% would definitely recommend this agency, from 91 patient surveys.
State average 81% · U.S. average 79% · 26% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- 4 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 3 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
32.0 of 100
Cohort average 32.2
Payment adjustment
0.0%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community2.9 pts5.83% weight
Achievement 2.7 · Improvement 2.9 · the higher one counts
- Improvement in dyspnea4.3 pts5.83% weight
Achievement 2.7 · Improvement 4.3 · the higher one counts
- Improvement in oral medications3.1 pts5.83% weight
Achievement 3.0 · Improvement 3.1 · the higher one counts
- Improvement in mobility7.3 pts8.75% weight
Achievement 7.3 · Improvement 6.1 · the higher one counts
- Improvement in self-care6.4 pts8.75% weight
Achievement 6.4 · Improvement 5.3 · the higher one counts
- ED use1.6 pts8.75% weight
Achievement 0.0 · Improvement 1.6 · the higher one counts
- Care of patients4.6 pts6% weight
Achievement 0.6 · Improvement 4.6 · the higher one counts
- Communication6.0 pts6% weight
Achievement 3.7 · Improvement 6.0 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating4.8 pts6% weight
Achievement 1.2 · Improvement 4.8 · the higher one counts
- Willingness to recommend5.5 pts6% weight
Achievement 3.0 · Improvement 5.5 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 2007
- Address
- 1230 Northwood Center Ct Suite C, Coeur D'Alene, ID 83814
- ZIP codes served
- 83801, 83803, 83804, 83809, 83810, 83813, 83814, 83815, 83833, 83835, 83837, 83839
All 22 ZIP codesFewer ZIP codes
83801, 83803, 83804, 83809, 83810, 83813, 83814, 83815, 83833, 83835, 83837, 83839, 83850, 83851, 83854, 83856, 83858, 83860, 83864, 83868, 83869, 83876