Pinnacle Home Care
Home health agency in Winter Haven, Florida
Quality of care
Patient survey
How patients did
Compared with the average Florida agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
99.2%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 98.0% · U.S. average 96.5% · 3669 of 3697 patients
Patients got better at walkingBelow average
84.1%Share of patients who could walk or move around more easily by the end of care.
State average 89.6% · U.S. average 88.6% · 2392 of 2741 patients
Falls with major injury· lower is betterAbout average
0.8%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.8% · U.S. average 0.9% · 28 of 3696 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
88.3%likely between 86.3% and 89.7%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
11.2%likely between 9.5% and 13.0%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
59.3%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 62.6% · U.S. average 64.2% · 1385 of 2336 patients
Got better at getting in and out of bedBelow average
86.2%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.9% · U.S. average 89.7% · 2494 of 2734 patients
Got better at bathingBelow average
88.3%Share of patients who needed less help washing themselves by the end of care.
State average 91.8% · U.S. average 90.6% · 2502 of 2745 patients
Less short of breathBelow average
87.2%Share of patients who were less short of breath by the end of care.
State average 92.1% · U.S. average 91.3% · 1887 of 2121 patients
Got better at taking medicinesBelow average
86.5%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.7% · U.S. average 88.1% · 2461 of 2662 patients
Pressure ulcers that got worse or appeared· lower is betterBelow average
0.6%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.1% · U.S. average 0.2% · 6 of 2806 patients
Medication problems acted on in timeAbout average
96.6%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.5% · U.S. average 94.5% · 3573 of 3699 patients
Met expected function at dischargeBetter than average
71.3%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 69.7% · U.S. average 71.7% · 1957 of 2744 patients
Medication list sent to the next providerBelow average
55.0%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 78.4% · U.S. average 81.2% · 589 of 1071 patients
Medication list given to the patientBetter than average
93.9%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.0% · U.S. average 92.2% · 2451 of 2610 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.6%likely between 3.4% and 6.1%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.14
14% above the national average
What patients said
69% would definitely recommend this agency, from 331 patient surveys.
State average 78% · U.S. average 79% · 21% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 3 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 3 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
14.0 of 100
Cohort average 32.2
Payment adjustment
-2.8%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.6 pts26.25% weight
Achievement 0.2 · Improvement 0.6 · the higher one counts
- Discharge to community0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in dyspnea3.2 pts5.83% weight
Achievement 3.2 · Improvement 0.0 · the higher one counts
- Improvement in oral medications3.7 pts5.83% weight
Achievement 3.7 · Improvement 1.2 · the higher one counts
- Improvement in mobility3.2 pts8.75% weight
Achievement 3.2 · Improvement 1.1 · the higher one counts
- Improvement in self-care4.7 pts8.75% weight
Achievement 4.7 · Improvement 3.1 · the higher one counts
- ED use0.5 pts8.75% weight
Achievement 0.5 · Improvement 0.0 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication1.9 pts6% weight
Achievement 0.0 · Improvement 1.9 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Willingness to recommend0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 2006
- Address
- 199 Avenue B, Nw, Winter Haven, FL 33881
- ZIP codes served
- 33541, 33597, 33801, 33802, 33803, 33805, 33809, 33810, 33811, 33812, 33813, 33815
All 64 ZIP codesFewer ZIP codes
33541, 33597, 33801, 33802, 33803, 33805, 33809, 33810, 33811, 33812, 33813, 33815, 33823, 33825, 33826, 33827, 33830, 33834, 33835, 33836, 33837, 33838, 33839, 33840, 33841, 33843, 33844, 33846, 33847, 33849, 33850, 33851, 33852, 33853, 33854, 33855, 33856, 33857, 33859, 33860, 33865, 33867, 33868, 33870, 33872, 33873, 33875, 33876, 33877, 33880, 33881, 33884, 33888, 33890, 33896, 33897, 33898, 33960, 34714, 34741, 34743, 34746, 34758, 34759