Centerwell Home Health
Home health agency in Winter Haven, Florida
Quality of care
Patient survey
How patients did
Compared with the average Florida agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
100.0%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 98.0% · U.S. average 96.5% · 2535 of 2535 patients
Patients got better at walkingBetter than average
100.0%Share of patients who could walk or move around more easily by the end of care.
State average 89.6% · U.S. average 88.6% · 1596 of 1659 patients
Falls with major injury· lower is betterBetter than average
0.3%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.8% · U.S. average 0.9% · 7 of 2172 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
89.0%likely between 85.8% and 91.5%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
9.0%likely between 7.1% and 11.3%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
86.8%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 62.6% · U.S. average 64.2% · 1310 of 1510 patients
Got better at getting in and out of bedBetter than average
99.8%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.9% · U.S. average 89.7% · 1608 of 1659 patients
Got better at bathingBetter than average
99.7%Share of patients who needed less help washing themselves by the end of care.
State average 91.8% · U.S. average 90.6% · 1614 of 1660 patients
Less short of breathBetter than average
98.3%Share of patients who were less short of breath by the end of care.
State average 92.1% · U.S. average 91.3% · 1610 of 1659 patients
Got better at taking medicinesBetter than average
100.0%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.7% · U.S. average 88.1% · 1540 of 1635 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.1% · U.S. average 0.2% · 0 of 1745 patients
Medication problems acted on in timeAbout average
95.5%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.5% · U.S. average 94.5% · 2424 of 2537 patients
Met expected function at dischargeBetter than average
82.2%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 69.7% · U.S. average 71.7% · 1364 of 1660 patients
Medication list sent to the next providerBelow average
61.5%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 78.4% · U.S. average 81.2% · 620 of 1009 patients
Medication list given to the patientBelow average
88.2%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.0% · U.S. average 92.2% · 1343 of 1523 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.2%likely between 3.2% and 5.2%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.09
9% above the national average
What patients said
73% would definitely recommend this agency, from 362 patient surveys.
State average 78% · U.S. average 79% · 19% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 3 of 5
- Team communicated well
- 3 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 3 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
32.4 of 100
Cohort average 32.2
Payment adjustment
+0.1%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community2.6 pts5.83% weight
Achievement 2.1 · Improvement 2.6 · the higher one counts
- Improvement in dyspnea6.0 pts5.83% weight
Achievement 6.0 · Improvement 4.9 · the higher one counts
- Improvement in oral medications9.0 pts5.83% weight
Achievement 9.0 · Improvement 7.8 · the higher one counts
- Improvement in mobility10.0 pts8.75% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Improvement in self-care9.1 pts8.75% weight
Achievement 9.1 · Improvement 7.7 · the higher one counts
- ED use2.8 pts8.75% weight
Achievement 2.2 · Improvement 2.8 · the higher one counts
- Care of patients0.8 pts6% weight
Achievement 0.0 · Improvement 0.8 · the higher one counts
- Communication1.3 pts6% weight
Achievement 0.0 · Improvement 1.3 · the higher one counts
- Specific care issues1.4 pts6% weight
Achievement 0.0 · Improvement 1.4 · the higher one counts
- Overall rating1.3 pts6% weight
Achievement 0.0 · Improvement 1.3 · the higher one counts
- Willingness to recommend0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1996
- Address
- 250 Magnolia Ave Sw Ste 101, Winter Haven, FL 33880
- ZIP codes served
- 33823, 33825, 33826, 33827, 33834, 33836, 33837, 33838, 33839, 33843, 33844, 33850
All 45 ZIP codesFewer ZIP codes
33823, 33825, 33826, 33827, 33834, 33836, 33837, 33838, 33839, 33843, 33844, 33850, 33851, 33852, 33853, 33854, 33855, 33856, 33857, 33858, 33859, 33865, 33867, 33870, 33871, 33872, 33873, 33875, 33876, 33877, 33880, 33881, 33884, 33890, 33896, 33897, 33898, 33960, 34714, 34741, 34743, 34747, 34758, 34759, 34974