Centerwell Home Health
Home health agency in Pensacola, Florida
Quality of care
Patient survey
How patients did
Compared with the average Florida agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
99.0%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 98.0% · U.S. average 96.5% · 3323 of 3355 patients
Patients got better at walkingBetter than average
96.2%Share of patients who could walk or move around more easily by the end of care.
State average 89.6% · U.S. average 88.6% · 1996 of 2088 patients
Falls with major injury· lower is betterBetter than average
0.3%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.8% · U.S. average 0.9% · 9 of 2953 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
79.5%likely between 77.0% and 81.4%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
12.8%likely between 10.8% and 15.1%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
69.6%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 62.6% · U.S. average 64.2% · 1486 of 2134 patients
Got better at getting in and out of bedBetter than average
95.8%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.9% · U.S. average 89.7% · 2005 of 2087 patients
Got better at bathingBetter than average
96.9%Share of patients who needed less help washing themselves by the end of care.
State average 91.8% · U.S. average 90.6% · 2021 of 2092 patients
Less short of breathBetter than average
96.0%Share of patients who were less short of breath by the end of care.
State average 92.1% · U.S. average 91.3% · 1902 of 1959 patients
Got better at taking medicinesBetter than average
95.2%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.7% · U.S. average 88.1% · 1949 of 2055 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.2%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.1% · U.S. average 0.2% · 5 of 2207 patients
Medication problems acted on in timeAbout average
95.8%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.5% · U.S. average 94.5% · 3215 of 3355 patients
Met expected function at dischargeBetter than average
85.2%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 69.7% · U.S. average 71.7% · 1784 of 2095 patients
Medication list sent to the next providerBetter than average
96.3%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 78.4% · U.S. average 81.2% · 1208 of 1255 patients
Medication list given to the patientBetter than average
95.7%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.0% · U.S. average 92.2% · 1976 of 2065 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
3.7%likely between 2.8% and 4.7%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.04
4% above the national average
What patients said
86% would definitely recommend this agency, from 307 patient surveys.
State average 78% · U.S. average 79% · 22% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 5 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 5 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
29.3 of 100
Cohort average 32.2
Payment adjustment
-0.4%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization2.3 pts26.25% weight
Achievement 1.1 · Improvement 2.3 · the higher one counts
- Discharge to community0.0 pts5.83% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in dyspnea6.3 pts5.83% weight
Achievement 6.3 · Improvement 1.3 · the higher one counts
- Improvement in oral medications5.0 pts5.83% weight
Achievement 5.0 · Improvement 3.2 · the higher one counts
- Improvement in mobility8.9 pts8.75% weight
Achievement 8.9 · Improvement 7.4 · the higher one counts
- Improvement in self-care7.4 pts8.75% weight
Achievement 7.4 · Improvement 6.0 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication1.7 pts6% weight
Achievement 0.0 · Improvement 1.7 · the higher one counts
- Specific care issues0.3 pts6% weight
Achievement 0.0 · Improvement 0.3 · the higher one counts
- Overall rating0.1 pts6% weight
Achievement 0.1 · Improvement 0.0 · the higher one counts
- Willingness to recommend2.0 pts6% weight
Achievement 2.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work
- Ownership
- For-profit
- Certified
- Since 2003
- Address
- 1301 N Palafox St Ste 100, Pensacola, FL 32501
- ZIP codes served
- 32501, 32502, 32503, 32504, 32505, 32506, 32507, 32514, 32526, 32531, 32533, 32534
All 24 ZIP codesFewer ZIP codes
32501, 32502, 32503, 32504, 32505, 32506, 32507, 32514, 32526, 32531, 32533, 32534, 32535, 32548, 32561, 32563, 32564, 32565, 32566, 32568, 32570, 32571, 32577, 32583