Centerwell Home Health
Home health agency in Lakeland, Florida
Quality of care
Patient survey
How patients did
Compared with the average Florida agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
99.9%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 98.0% · U.S. average 96.5% · 2285 of 2287 patients
Patients got better at walkingBetter than average
95.3%Share of patients who could walk or move around more easily by the end of care.
State average 89.6% · U.S. average 88.6% · 1420 of 1523 patients
Falls with major injury· lower is betterAbout average
1.0%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.8% · U.S. average 0.9% · 22 of 2283 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
84.2%likely between 80.7% and 87.1%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
12.5%likely between 10.5% and 15.1%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
68.0%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 62.6% · U.S. average 64.2% · 965 of 1419 patients
Got better at getting in and out of bedBetter than average
94.0%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.9% · U.S. average 89.7% · 1427 of 1523 patients
Got better at bathingBetter than average
94.8%Share of patients who needed less help washing themselves by the end of care.
State average 91.8% · U.S. average 90.6% · 1453 of 1523 patients
Less short of breathBetter than average
97.7%Share of patients who were less short of breath by the end of care.
State average 92.1% · U.S. average 91.3% · 1278 of 1342 patients
Got better at taking medicinesBetter than average
97.4%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.7% · U.S. average 88.1% · 1432 of 1514 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.1% · U.S. average 0.2% · 0 of 1576 patients
Medication problems acted on in timeBetter than average
100.0%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.5% · U.S. average 94.5% · 2287 of 2287 patients
Met expected function at dischargeBetter than average
71.9%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 69.7% · U.S. average 71.7% · 1097 of 1525 patients
Medication list sent to the next providerBetter than average
89.4%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 78.4% · U.S. average 81.2% · 795 of 889 patients
Medication list given to the patientBelow average
85.3%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.0% · U.S. average 92.2% · 1187 of 1391 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.2%likely between 3.4% and 5.3%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.19
19% above the national average
What patients said
72% would definitely recommend this agency, from 328 patient surveys.
State average 78% · U.S. average 79% · 19% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 3 of 5
- Discussed medicines, pain and safety
- 2 of 5
- Rated the agency 9 or 10
- 3 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
30.0 of 100
Cohort average 32.2
Payment adjustment
-0.3%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.5 pts26.25% weight
Achievement 0.0 · Improvement 0.5 · the higher one counts
- Discharge to community0.1 pts5.83% weight
Achievement 0.0 · Improvement 0.1 · the higher one counts
- Improvement in dyspnea3.5 pts5.83% weight
Achievement 3.5 · Improvement 0.6 · the higher one counts
- Improvement in oral medications5.0 pts5.83% weight
Achievement 5.0 · Improvement 4.5 · the higher one counts
- Improvement in mobility10.0 pts8.75% weight
Achievement 10.0 · Improvement 0.0 · the higher one counts
- Improvement in self-care8.8 pts8.75% weight
Achievement 8.8 · Improvement 0.5 · the higher one counts
- ED use3.8 pts8.75% weight
Achievement 3.8 · Improvement 0.0 · the higher one counts
- Care of patients2.2 pts6% weight
Achievement 0.0 · Improvement 2.2 · the higher one counts
- Communication1.4 pts6% weight
Achievement 0.0 · Improvement 1.4 · the higher one counts
- Specific care issues0.1 pts6% weight
Achievement 0.0 · Improvement 0.1 · the higher one counts
- Overall rating0.8 pts6% weight
Achievement 0.0 · Improvement 0.8 · the higher one counts
- Willingness to recommend1.9 pts6% weight
Achievement 0.0 · Improvement 1.9 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1977
- Address
- 3671 Innovation Dr, Lakeland, FL 33812
- ZIP codes served
- 33801, 33803, 33805, 33809, 33810, 33811, 33812, 33813, 33815, 33830, 33834, 33835
All 21 ZIP codesFewer ZIP codes
33801, 33803, 33805, 33809, 33810, 33811, 33812, 33813, 33815, 33830, 33834, 33835, 33840, 33841, 33846, 33847, 33849, 33860, 33863, 33868, 33881