Concierge Home Care
Home health agency in Jacksonville, Florida
How patients did
Compared with the average Florida agency. The dot is this agency; the solid line is the state average, the dashed line the U.S.
What this measures
Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
What this measures
Share of patients who could walk or move around more easily by the end of care.
What this measures
Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
likely between 80.8% and 86.3%
What this measures
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
likely between 10.6% and 14.4%
What this measures
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
See all 17 measures
What this measures
Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
What this measures
Share of patients who needed less help getting in and out of bed by the end of care.
What this measures
Share of patients who needed less help washing themselves by the end of care.
What this measures
Share of patients who were less short of breath by the end of care.
What this measures
Share of patients who could take their medicines correctly on their own by the end of care.
What this measures
Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
What this measures
Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
What this measures
Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
What this measures
Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
What this measures
Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
likely between 2.7% and 5.0%
What this measures
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
5% above the national average
What patients said
230 completed surveys · 19% response rate
Based on 100 to 299 surveys.
- Care was professional
- Team communicated well
- Discussed medicines, pain and safety
- Rated the agency 9 or 10
74% would definitely recommend this agency
State average 78% · U.S. average 79%
Medicare payment
Cohort
Larger-volume
Total performance score
19.8 of 100
Cohort average 32.2
Payment adjustment
-1.9%
Payment year 2026
How it's calculated
| Measure | Weight | Achievement | Improvement | Counted |
|---|---|---|---|---|
| Potentially preventable hospitalization | 26.25% | 0.0 | 0.0 | 0.0 |
| Discharge to community | 5.83% | 0.0 | 0.0 | 0.0 |
| Improvement in dyspnea | 5.83% | 5.9 | 5.7 | 5.9 |
| Improvement in oral medications | 5.83% | 2.3 | 4.4 | 4.4 |
| Improvement in mobility | 8.75% | 4.9 | 4.8 | 4.9 |
| Improvement in self-care | 8.75% | 6.2 | 6.0 | 6.2 |
| ED use | 8.75% | 1.9 | 3.6 | 3.6 |
| Care of patients | 6.00% | 0.0 | 1.6 | 1.6 |
| Communication | 6.00% | 0.0 | 0.0 | 0.0 |
| Specific care issues | 6.00% | 0.0 | 0.0 | 0.0 |
| Overall rating | 6.00% | 0.0 | 0.0 | 0.0 |
| Willingness to recommend | 6.00% | 0.0 | 0.0 | 0.0 |
About the agency
- Services
- No services listed
- Certified since
- 2021
- Address
- 4655 Salisbury Road, Suite 210, Jacksonville, FL 32256
- ZIP codes served
- 32009, 32011, 32034, 32046, 32068, 32073, 32080, 32084, 32097, 32099, 32111, 32202
All 38 ZIP codes
32009, 32011, 32034, 32046, 32068, 32073, 32080, 32084, 32097, 32099, 32111, 32202, 32204, 32205, 32206, 32207, 32208, 32209, 32210, 32211, 32216, 32217, 32218, 32219, 32223, 32224, 32225, 32226, 32227, 32233, 32246, 32250, 32254, 32256, 32257, 32266, 32277, 32806