Empathy Care Inc
Home health agency in Delray Beach, Florida
Quality of care
Patient survey
How patients did
Compared with the average Florida agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
100.0%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 98.0% · U.S. average 96.5% · 405 of 405 patients
Patients got better at walkingBelow average
79.3%Share of patients who could walk or move around more easily by the end of care.
State average 89.6% · U.S. average 88.6% · 249 of 294 patients
Falls with major injury· lower is betterBelow average
1.5%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.8% · U.S. average 0.9% · 6 of 405 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
92.2%likely between 87.9% and 95.6%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
9.5%likely between 7.0% and 13.3%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
80.5%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 62.6% · U.S. average 64.2% · 206 of 256 patients
Got better at getting in and out of bedBelow average
87.0%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.9% · U.S. average 89.7% · 268 of 294 patients
Got better at bathingBelow average
84.5%Share of patients who needed less help washing themselves by the end of care.
State average 91.8% · U.S. average 90.6% · 253 of 294 patients
Less short of breathBelow average
75.5%Share of patients who were less short of breath by the end of care.
State average 92.1% · U.S. average 91.3% · 228 of 293 patients
Got better at taking medicinesBelow average
81.8%Share of patients who could take their medicines correctly on their own by the end of care.
State average 88.7% · U.S. average 88.1% · 253 of 291 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.1% · U.S. average 0.2% · 0 of 303 patients
Medication problems acted on in timeBetter than average
99.8%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 95.5% · U.S. average 94.5% · 404 of 405 patients
Met expected function at dischargeBelow average
66.0%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 69.7% · U.S. average 71.7% · 194 of 294 patients
Medication list sent to the next providerBelow average
76.0%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 78.4% · U.S. average 81.2% · 114 of 150 patients
Medication list given to the patientBelow average
89.0%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.0% · U.S. average 92.2% · 226 of 254 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.4%likely between 3.3% and 6.1%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.11
11% above the national average
What patients said
89% would definitely recommend this agency, from 46 patient surveys.
State average 78% · U.S. average 79% · 24% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- 4 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.
Medicare payment
Cohort
Larger-volume
Total performance score
44.0 of 100
Cohort average 32.2
Payment adjustment
+1.9%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization8.9 pts26.25% weight
Achievement 8.9 · Improvement 2.5 · the higher one counts
- Discharge to community5.5 pts5.83% weight
Achievement 5.5 · Improvement 5.2 · the higher one counts
- Improvement in dyspnea1.6 pts5.83% weight
Achievement 0.0 · Improvement 1.6 · the higher one counts
- Improvement in oral medications0.8 pts5.83% weight
Achievement 0.8 · Improvement 0.0 · the higher one counts
- Improvement in mobility1.6 pts8.75% weight
Achievement 1.6 · Improvement 1.1 · the higher one counts
- Improvement in self-care1.6 pts8.75% weight
Achievement 0.0 · Improvement 1.6 · the higher one counts
- ED use2.9 pts8.75% weight
Achievement 2.9 · Improvement 0.6 · the higher one counts
- Care of patients6.0 pts6% weight
Achievement 4.1 · Improvement 6.0 · the higher one counts
- Communication8.0 pts6% weight
Achievement 8.0 · Improvement 6.8 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating1.7 pts6% weight
Achievement 1.7 · Improvement 0.0 · the higher one counts
- Willingness to recommend2.3 pts6% weight
Achievement 0.5 · Improvement 2.3 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 2001
- Address
- 4731 W Atlantic Ave Ste 7, Delray Beach, FL 33445
- ZIP codes served
- 33004, 33020, 33024, 33026, 33060, 33062, 33063, 33064, 33065, 33066, 33067, 33068
All 60 ZIP codesFewer ZIP codes
33004, 33020, 33024, 33026, 33060, 33062, 33063, 33064, 33065, 33066, 33067, 33068, 33069, 33071, 33073, 33076, 33301, 33304, 33305, 33308, 33309, 33311, 33312, 33313, 33314, 33316, 33317, 33319, 33321, 33322, 33323, 33328, 33334, 33414, 33426, 33428, 33431, 33432, 33433, 33434, 33435, 33436, 33437, 33441, 33442, 33444, 33445, 33446, 33462, 33467, 33469, 33472, 33473, 33480, 33483, 33484, 33486, 33487, 33496, 33498