Westbrook Visiting Nurses & Public Health
Home health agency in Westbrook, Connecticut
Quality of care
Patient survey
How patients did
Compared with the average Connecticut agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
100.0%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 95.6% · U.S. average 96.5% · 148 of 148 patients
Patients got better at walkingBetter than average
90.3%Share of patients who could walk or move around more easily by the end of care.
State average 88.0% · U.S. average 88.6% · 103 of 110 patients
Falls with major injury· lower is betterBetter than average
0.0%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.9% · U.S. average 0.9% · 0 of 148 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
92.8%likely between 84.3% and 99.2%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
13.3%likely between 8.5% and 20.4%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
90.6%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 66.7% · U.S. average 64.2% · 77 of 85 patients
Got better at getting in and out of bedAbout average
91.4%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.2% · U.S. average 89.7% · 102 of 110 patients
Got better at bathingBelow average
86.4%Share of patients who needed less help washing themselves by the end of care.
State average 89.2% · U.S. average 90.6% · 95 of 110 patients
Less short of breathBelow average
88.0%Share of patients who were less short of breath by the end of care.
State average 91.0% · U.S. average 91.3% · 101 of 110 patients
Got better at taking medicinesBelow average
83.0%Share of patients who could take their medicines correctly on their own by the end of care.
State average 86.3% · U.S. average 88.1% · 95 of 110 patients
Pressure ulcers that got worse or appeared· lower is betterBetter than average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 0 of 115 patients
Medication problems acted on in timeBetter than average
100.0%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 93.7% · U.S. average 94.5% · 148 of 148 patients
Met expected function at dischargeBetter than average
84.7%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 78.5% · U.S. average 71.7% · 94 of 111 patients
Medication list sent to the next providerBetter than average
97.4%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 81.2% · U.S. average 81.2% · 37 of 38 patients
Medication list given to the patientBetter than average
98.2%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 91.3% · U.S. average 92.2% · 108 of 110 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.2%likely between 2.7% and 6.2%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.01
1% above the national average
What patients said
93% would definitely recommend this agency, from 73 patient surveys.
State average 77% · U.S. average 79% · 37% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- 5 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 5 of 5
- Rated the agency 9 or 10
- 5 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
43.8 of 100
Cohort average 32.2
Payment adjustment
+1.8%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community4.3 pts5.83% weight
Achievement 3.4 · Improvement 4.3 · the higher one counts
- Improvement in dyspnea5.0 pts5.83% weight
Achievement 1.0 · Improvement 5.0 · the higher one counts
- Improvement in oral medications1.0 pts5.83% weight
Achievement 0.9 · Improvement 1.0 · the higher one counts
- Improvement in mobility3.3 pts8.75% weight
Achievement 3.3 · Improvement 3.3 · the higher one counts
- Improvement in self-care5.4 pts8.75% weight
Achievement 5.4 · Improvement 3.1 · the higher one counts
- ED use0.2 pts8.75% weight
Achievement 0.0 · Improvement 0.2 · the higher one counts
- Care of patients10.0 pts6% weight
Achievement 10.0 · Improvement 0.0 · the higher one counts
- Communication10.0 pts6% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Specific care issues10.0 pts6% weight
Achievement 10.0 · Improvement 0.0 · the higher one counts
- Overall rating10.0 pts6% weight
Achievement 10.0 · Improvement 0.0 · the higher one counts
- Willingness to recommend10.0 pts6% weight
Achievement 10.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- Government
- Certified
- Since 1966
- Address
- 866 Boston Post Road, Westbrook, CT 06498
- ZIP codes served
- 06409, 06413, 06417, 06419, 06422, 06426, 06442, 06457, 06475, 06498