Yale New Haven Health - Health at Home
Home health agency in Milford, Connecticut
Quality of care
Patient survey
How patients did
Compared with the average Connecticut agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
97.1%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 95.6% · U.S. average 96.5% · 6930 of 7135 patients
Patients got better at walkingAbout average
88.1%Share of patients who could walk or move around more easily by the end of care.
State average 88.0% · U.S. average 88.6% · 4418 of 4919 patients
Falls with major injury· lower is betterAbout average
1.1%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.9% · U.S. average 0.9% · 77 of 7123 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
91.0%likely between 88.8% and 92.2%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
9.0%likely between 7.8% and 10.4%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
78.7%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 66.7% · U.S. average 64.2% · 3383 of 4299 patients
Got better at getting in and out of bedAbout average
91.0%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.2% · U.S. average 89.7% · 4571 of 4907 patients
Got better at bathingAbout average
90.5%Share of patients who needed less help washing themselves by the end of care.
State average 89.2% · U.S. average 90.6% · 4496 of 4923 patients
Less short of breathAbout average
91.6%Share of patients who were less short of breath by the end of care.
State average 91.0% · U.S. average 91.3% · 4463 of 4785 patients
Got better at taking medicinesAbout average
85.3%Share of patients who could take their medicines correctly on their own by the end of care.
State average 86.3% · U.S. average 88.1% · 4294 of 4947 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.2%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 13 of 5176 patients
Medication problems acted on in timeBetter than average
98.7%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 93.7% · U.S. average 94.5% · 7044 of 7136 patients
Met expected function at dischargeAbout average
77.7%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 78.5% · U.S. average 71.7% · 3877 of 4987 patients
Medication list sent to the next providerBetter than average
95.2%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 81.2% · U.S. average 81.2% · 2091 of 2197 patients
Medication list given to the patientBetter than average
98.7%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 91.3% · U.S. average 92.2% · 4831 of 4896 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.2%likely between 3.6% and 5.0%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.05
5% above the national average
What patients said
75% would definitely recommend this agency, from 289 patient surveys.
State average 77% · U.S. average 79% · 15% response rate. Based on 100 to 299 surveys.
- Care was professional
- 4 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
20.6 of 100
Cohort average 32.2
Payment adjustment
-1.8%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization1.5 pts26.25% weight
Achievement 0.0 · Improvement 1.5 · the higher one counts
- Discharge to community2.8 pts5.83% weight
Achievement 0.1 · Improvement 2.8 · the higher one counts
- Improvement in dyspnea3.7 pts5.83% weight
Achievement 2.3 · Improvement 3.7 · the higher one counts
- Improvement in oral medications1.9 pts5.83% weight
Achievement 0.0 · Improvement 1.9 · the higher one counts
- Improvement in mobility4.1 pts8.75% weight
Achievement 4.1 · Improvement 3.5 · the higher one counts
- Improvement in self-care5.8 pts8.75% weight
Achievement 5.8 · Improvement 5.3 · the higher one counts
- ED use2.1 pts8.75% weight
Achievement 0.6 · Improvement 2.1 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Specific care issues0.1 pts6% weight
Achievement 0.0 · Improvement 0.1 · the higher one counts
- Overall rating1.4 pts6% weight
Achievement 1.4 · Improvement 0.0 · the higher one counts
- Willingness to recommend0.7 pts6% weight
Achievement 0.7 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- Non-profit
- Certified
- Since 1982
- Address
- 500 Bic Drive, Suite 200, Milford, CT 06461
- ZIP codes served
- 06320, 06333, 06339, 06355, 06357, 06371, 06378, 06379, 06385, 06401, 06404, 06405
All 70 ZIP codesFewer ZIP codes
06320, 06333, 06339, 06355, 06357, 06371, 06378, 06379, 06385, 06401, 06404, 06405, 06409, 06410, 06412, 06413, 06416, 06417, 06418, 06419, 06422, 06423, 06424, 06426, 06437, 06438, 06441, 06442, 06443, 06450, 06451, 06457, 06460, 06461, 06469, 06471, 06472, 06473, 06475, 06477, 06478, 06480, 06483, 06484, 06492, 06498, 06504, 06505, 06510, 06511, 06512, 06513, 06514, 06515, 06516, 06517, 06518, 06519, 06524, 06525, 06601, 06604, 06605, 06606, 06607, 06608, 06610, 06611, 06614, 06615