Middlesex Health Care at Home and Hospice Program
Home health agency in Middletown, Connecticut
Quality of care
Patient survey
How patients did
Compared with the average Connecticut agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
98.3%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 95.6% · U.S. average 96.5% · 3240 of 3295 patients
Patients got better at walkingAbout average
87.0%Share of patients who could walk or move around more easily by the end of care.
State average 88.0% · U.S. average 88.6% · 2339 of 2599 patients
Falls with major injury· lower is betterBelow average
1.5%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.9% · U.S. average 0.9% · 49 of 3294 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
80.3%likely between 77.7% and 82.6%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
7.6%likely between 6.3% and 9.7%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
68.7%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 66.7% · U.S. average 64.2% · 1348 of 1961 patients
Got better at getting in and out of bedAbout average
89.6%Share of patients who needed less help getting in and out of bed by the end of care.
State average 90.2% · U.S. average 89.7% · 2428 of 2596 patients
Got better at bathingAbout average
89.4%Share of patients who needed less help washing themselves by the end of care.
State average 89.2% · U.S. average 90.6% · 2450 of 2599 patients
Less short of breathBelow average
89.2%Share of patients who were less short of breath by the end of care.
State average 91.0% · U.S. average 91.3% · 2477 of 2602 patients
Got better at taking medicinesAbout average
85.5%Share of patients who could take their medicines correctly on their own by the end of care.
State average 86.3% · U.S. average 88.1% · 2311 of 2580 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.3%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.3% · U.S. average 0.2% · 8 of 2702 patients
Medication problems acted on in timeBelow average
85.2%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 93.7% · U.S. average 94.5% · 2807 of 3296 patients
Met expected function at dischargeBetter than average
84.1%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 78.5% · U.S. average 71.7% · 2185 of 2599 patients
Medication list sent to the next providerBetter than average
99.6%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 81.2% · U.S. average 81.2% · 758 of 761 patients
Medication list given to the patientBetter than average
99.4%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 91.3% · U.S. average 92.2% · 2507 of 2522 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.5%likely between 3.7% and 5.5%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.98
2% below the national average
What patients said
84% would definitely recommend this agency, from 347 patient surveys.
State average 77% · U.S. average 79% · 29% response rate. Based on 300 or more surveys, so this rating is steady.
- Care was professional
- 4 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 4 of 5
- Rated the agency 9 or 10
- 5 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
24.6 of 100
Cohort average 32.2
Payment adjustment
-1.2%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization0.0 pts26.25% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Discharge to community6.2 pts5.83% weight
Achievement 6.2 · Improvement 2.5 · the higher one counts
- Improvement in dyspnea2.5 pts5.83% weight
Achievement 2.5 · Improvement 1.6 · the higher one counts
- Improvement in oral medications4.0 pts5.83% weight
Achievement 1.8 · Improvement 4.0 · the higher one counts
- Improvement in mobility5.4 pts8.75% weight
Achievement 5.4 · Improvement 4.9 · the higher one counts
- Improvement in self-care9.4 pts8.75% weight
Achievement 9.4 · Improvement 8.3 · the higher one counts
- ED use1.3 pts8.75% weight
Achievement 0.0 · Improvement 1.3 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication2.4 pts6% weight
Achievement 0.0 · Improvement 2.4 · the higher one counts
- Specific care issues0.5 pts6% weight
Achievement 0.5 · Improvement 0.0 · the higher one counts
- Overall rating1.0 pts6% weight
Achievement 0.0 · Improvement 1.0 · the higher one counts
- Willingness to recommend1.2 pts6% weight
Achievement 0.4 · Improvement 1.2 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- Non-profit
- Certified
- Since 1966
- Address
- 117 Main Street, Middletown, CT 06457
- ZIP codes served
- 06023, 06033, 06037, 06052, 06067, 06073, 06098, 06109, 06111, 06112, 06231, 06232
All 54 ZIP codesFewer ZIP codes
06023, 06033, 06037, 06052, 06067, 06073, 06098, 06109, 06111, 06112, 06231, 06232, 06237, 06248, 06249, 06333, 06357, 06371, 06376, 06405, 06409, 06412, 06413, 06414, 06415, 06416, 06417, 06419, 06420, 06422, 06423, 06424, 06426, 06437, 06438, 06439, 06441, 06442, 06443, 06447, 06450, 06451, 06455, 06456, 06457, 06469, 06471, 06475, 06480, 06481, 06489, 06492, 06498, 06518