On Call Home Care, Inc
Home health agency in Van Nuys, California
Quality of care
Patient survey
How patients did
Compared with the average California agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
99.6%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 95.3% · U.S. average 96.5% · 712 of 715 patients
Patients got better at walkingBelow average
76.1%Share of patients who could walk or move around more easily by the end of care.
State average 83.4% · U.S. average 88.6% · 560 of 679 patients
Falls with major injury· lower is betterBetter than average
0.1%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.6% · U.S. average 0.9% · 1 of 715 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
66.6%likely between 63.3% and 69.2%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
6.8%likely between 4.7% and 9.5%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
88.4%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 70.4% · U.S. average 64.2% · 482 of 545 patients
Got better at getting in and out of bedBetter than average
85.0%Share of patients who needed less help getting in and out of bed by the end of care.
State average 82.1% · U.S. average 89.7% · 609 of 679 patients
Got better at bathingAbout average
85.9%Share of patients who needed less help washing themselves by the end of care.
State average 87.0% · U.S. average 90.6% · 641 of 679 patients
Less short of breathBelow average
40.8%Share of patients who were less short of breath by the end of care.
State average 87.2% · U.S. average 91.3% · 306 of 674 patients
Got better at taking medicinesBelow average
78.6%Share of patients who could take their medicines correctly on their own by the end of care.
State average 81.0% · U.S. average 88.1% · 588 of 678 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 0 of 679 patients
Medication problems acted on in timeBetter than average
94.3%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 92.4% · U.S. average 94.5% · 674 of 715 patients
Met expected function at dischargeBetter than average
75.1%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 62.0% · U.S. average 71.7% · 510 of 679 patients
Medication list sent to the next providerBetter than average
100.0%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 81.7% · U.S. average 81.2% · 36 of 36 patients
Medication list given to the patientBetter than average
100.0%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 92.7% · U.S. average 92.2% · 679 of 679 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
4.3%likely between 3.1% and 6.2%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.02
2% above the national average
What patients said
No survey results are available for this period.
Medicare payment
Cohort
Larger-volume
Total performance score
78.7 of 100
Cohort average 32.2
Payment adjustment
+5.0%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization9.9 pts37.5% weight
Achievement 9.9 · Improvement 8.7 · the higher one counts
- Discharge to community10.0 pts8.33% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Improvement in dyspnea0.0 pts8.33% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in oral medications0.0 pts8.33% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Improvement in mobility10.0 pts12.5% weight
Achievement 10.0 · Improvement 0.0 · the higher one counts
- Improvement in self-care6.8 pts12.5% weight
Achievement 6.8 · Improvement 0.0 · the higher one counts
- ED use9.8 pts12.5% weight
Achievement 9.8 · Improvement 8.7 · the higher one counts
- Care of patients— pts0% weight
Achievement — · Improvement — · the higher one counts
- Communication— pts0% weight
Achievement — · Improvement — · the higher one counts
- Specific care issues— pts0% weight
Achievement — · Improvement — · the higher one counts
- Overall rating— pts0% weight
Achievement — · Improvement — · the higher one counts
- Willingness to recommend— pts0% weight
Achievement — · Improvement — · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- No services listed
- Certified
- Since 2021
- Address
- 14412 Friar St. Suite 102, Van Nuys, CA 91401
- ZIP codes served
- 90002, 90003, 90004, 90005, 90006, 90008, 90011, 90012, 90015, 90017, 90018, 90019
All 156 ZIP codesFewer ZIP codes
90002, 90003, 90004, 90005, 90006, 90008, 90011, 90012, 90015, 90017, 90018, 90019, 90020, 90023, 90024, 90026, 90027, 90028, 90029, 90031, 90034, 90036, 90037, 90038, 90041, 90042, 90044, 90046, 90048, 90057, 90059, 90061, 90065, 90066, 90068, 90069, 90210, 90222, 90230, 90241, 90249, 90262, 90265, 90291, 90292, 90403, 90404, 90405, 90606, 90630, 90640, 90710, 90731, 90806, 90813, 90814, 91006, 91010, 91011, 91016, 91020, 91040, 91042, 91101, 91103, 91104, 91106, 91107, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91214, 91301, 91302, 91303, 91304, 91306, 91307, 91311, 91316, 91321, 91324, 91325, 91326, 91331, 91335, 91340, 91342, 91343, 91344, 91345, 91350, 91352, 91354, 91356, 91367, 91381, 91387, 91401, 91402, 91403, 91404, 91405, 91406, 91411, 91423, 91436, 91501, 91502, 91504, 91505, 91506, 91601, 91604, 91605, 91606, 91607, 91724, 91803, 92231, 92301, 92307, 92336, 92392, 92394, 92410, 92504, 92505, 92620, 92673, 92807, 92835, 93035, 93063, 93065, 93201, 93221, 93223, 93257, 93286, 93291, 93292, 93534, 93535, 93536, 93544, 93550, 93552, 93615, 93618, 93647