Heart of Hope Home Healthcare Inc
Home health agency in N Hollywood, California
Quality of care
Patient survey
How patients did
Compared with the average California agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
96.7%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 95.3% · U.S. average 96.5% · 264 of 273 patients
Patients got better at walkingBetter than average
93.5%Share of patients who could walk or move around more easily by the end of care.
State average 83.4% · U.S. average 88.6% · 249 of 251 patients
Falls with major injury· lower is betterBetter than average
0.0%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 0.6% · U.S. average 0.9% · 0 of 273 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
91.7%likely between 88.1% and 93.2%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.9%likely between 5.1% and 15.9%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBelow average
0.5%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 70.4% · U.S. average 64.2% · 1 of 224 patients
Got better at getting in and out of bedBetter than average
95.6%Share of patients who needed less help getting in and out of bed by the end of care.
State average 82.1% · U.S. average 89.7% · 248 of 251 patients
Got better at bathingBetter than average
96.4%Share of patients who needed less help washing themselves by the end of care.
State average 87.0% · U.S. average 90.6% · 250 of 251 patients
Less short of breathBetter than average
97.0%Share of patients who were less short of breath by the end of care.
State average 87.2% · U.S. average 91.3% · 248 of 251 patients
Got better at taking medicinesBetter than average
93.7%Share of patients who could take their medicines correctly on their own by the end of care.
State average 81.0% · U.S. average 88.1% · 249 of 251 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.0%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 0 of 251 patients
Medication problems acted on in timeBetter than average
100.0%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 92.4% · U.S. average 94.5% · 273 of 273 patients
Met expected function at dischargeBetter than average
97.6%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 62.0% · U.S. average 71.7% · 245 of 251 patients
Medication list sent to the next providerBetter than average
100.0%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 81.7% · U.S. average 81.2% · 273 of 273 patients
Medication list given to the patient
—Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
This measure currently does not have data or provider has been certified/recertified for less than 6 months.
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
The number of patient episodes for this measure is too small to report.
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.89
11% below the national average
What patients said
100% would definitely recommend this agency, from 16 patient surveys.
State average 77% · U.S. average 79% · 7% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- Not rated yet
- Team communicated well
- Not rated yet
- Discussed medicines, pain and safety
- Not rated yet
- Rated the agency 9 or 10
- Not rated yet
Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.
Medicare payment
Cohort
Larger-volume
Total performance score
88.6 of 100
Cohort average 32.2
Payment adjustment
+5.0%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization8.0 pts37.5% weight
Achievement 8.0 · Improvement 5.9 · the higher one counts
- Discharge to community10.0 pts8.33% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Improvement in dyspnea10.0 pts8.33% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Improvement in oral medications10.0 pts8.33% weight
Achievement 10.0 · Improvement 8.8 · the higher one counts
- Improvement in mobility6.9 pts12.5% weight
Achievement 6.9 · Improvement 4.7 · the higher one counts
- Improvement in self-care10.0 pts12.5% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- ED use10.0 pts12.5% weight
Achievement 10.0 · Improvement 9.0 · the higher one counts
- Care of patients— pts0% weight
Achievement — · Improvement — · the higher one counts
- Communication— pts0% weight
Achievement — · Improvement — · the higher one counts
- Specific care issues— pts0% weight
Achievement — · Improvement — · the higher one counts
- Overall rating— pts0% weight
Achievement — · Improvement — · the higher one counts
- Willingness to recommend— pts0% weight
Achievement — · Improvement — · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 2021
- Address
- 10999 Riverside Dr Suite 103, N Hollywood, CA 91602
- ZIP codes served
- 90004, 90011, 90027, 90028, 90038, 90039, 90041, 90046, 90048, 90068, 90069, 91040
All 53 ZIP codesFewer ZIP codes
90004, 90011, 90027, 90028, 90038, 90039, 90041, 90046, 90048, 90068, 90069, 91040, 91042, 91103, 91104, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91214, 91306, 91307, 91311, 91316, 91325, 91335, 91340, 91342, 91343, 91344, 91352, 91354, 91367, 91401, 91402, 91403, 91405, 91406, 91411, 91423, 91501, 91502, 91504, 91602, 91605, 91606, 91607, 91722, 92336