Centerwell Home Health
Home health agency in Little Rock, Arkansas
Quality of care
Patient survey
How patients did
Compared with the average Arkansas agency. The dot is this agency; the grey tick is the state average.
Care started on timeAbout average
96.9%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 97.4% · U.S. average 96.5% · 1400 of 1445 patients
Patients got better at walkingBelow average
87.8%Share of patients who could walk or move around more easily by the end of care.
State average 90.2% · U.S. average 88.6% · 892 of 1001 patients
Falls with major injury· lower is betterBetter than average
0.8%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.3% · U.S. average 0.9% · 11 of 1442 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
82.9%likely between 79.1% and 85.9%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
10.3%likely between 7.8% and 12.8%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
58.4%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 55.8% · U.S. average 64.2% · 537 of 919 patients
Got better at getting in and out of bedBelow average
86.9%Share of patients who needed less help getting in and out of bed by the end of care.
State average 91.0% · U.S. average 89.7% · 897 of 1000 patients
Got better at bathingBelow average
88.6%Share of patients who needed less help washing themselves by the end of care.
State average 92.0% · U.S. average 90.6% · 892 of 1001 patients
Less short of breathBelow average
85.8%Share of patients who were less short of breath by the end of care.
State average 91.8% · U.S. average 91.3% · 848 of 968 patients
Got better at taking medicinesBelow average
83.3%Share of patients who could take their medicines correctly on their own by the end of care.
State average 90.0% · U.S. average 88.1% · 857 of 974 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.2%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 2 of 1032 patients
Medication problems acted on in timeBetter than average
99.7%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 93.8% · U.S. average 94.5% · 1442 of 1446 patients
Met expected function at dischargeBelow average
67.9%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 74.2% · U.S. average 71.7% · 680 of 1002 patients
Medication list sent to the next providerBelow average
53.9%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 85.0% · U.S. average 81.2% · 250 of 464 patients
Medication list given to the patientBetter than average
96.6%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 94.7% · U.S. average 92.2% · 941 of 974 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
3.8%likely between 2.8% and 4.9%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
1.05
5% above the national average
What patients said
77% would definitely recommend this agency, from 221 patient surveys.
State average 83% · U.S. average 79% · 19% response rate. Based on 100 to 299 surveys.
- Care was professional
- 4 of 5
- Team communicated well
- 4 of 5
- Discussed medicines, pain and safety
- 2 of 5
- Rated the agency 9 or 10
- 4 of 5
Medicare payment
Cohort
Larger-volume
Total performance score
24.4 of 100
Cohort average 32.2
Payment adjustment
-1.2%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization3.9 pts26.25% weight
Achievement 1.5 · Improvement 3.9 · the higher one counts
- Discharge to community0.9 pts5.83% weight
Achievement 0.9 · Improvement 0.1 · the higher one counts
- Improvement in dyspnea3.3 pts5.83% weight
Achievement 3.3 · Improvement 0.0 · the higher one counts
- Improvement in oral medications3.6 pts5.83% weight
Achievement 3.6 · Improvement 0.0 · the higher one counts
- Improvement in mobility3.8 pts8.75% weight
Achievement 3.8 · Improvement 1.0 · the higher one counts
- Improvement in self-care3.3 pts8.75% weight
Achievement 3.3 · Improvement 0.0 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Communication0.8 pts6% weight
Achievement 0.0 · Improvement 0.8 · the higher one counts
- Specific care issues0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Overall rating4.8 pts6% weight
Achievement 2.1 · Improvement 4.8 · the higher one counts
- Willingness to recommend0.0 pts6% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, speech therapy, social work, home health aide
- Ownership
- For-profit
- Certified
- Since 1981
- Address
- 10825 Financial Centre Parkway, Suite 210, Little Rock, AR 72211
- ZIP codes served
- 72002, 72007, 72010, 72011, 72012, 72015, 72016, 72019, 72022, 72023, 72032, 72034
All 68 ZIP codesFewer ZIP codes
72002, 72007, 72010, 72011, 72012, 72015, 72016, 72019, 72022, 72023, 72032, 72034, 72039, 72040, 72045, 72046, 72047, 72053, 72058, 72061, 72065, 72070, 72076, 72081, 72086, 72087, 72102, 72103, 72104, 72106, 72107, 72110, 72111, 72113, 72114, 72116, 72117, 72118, 72120, 72122, 72124, 72126, 72127, 72131, 72132, 72135, 72136, 72137, 72142, 72143, 72145, 72164, 72167, 72173, 72176, 72180, 72201, 72202, 72204, 72205, 72206, 72207, 72209, 72210, 72211, 72212, 72223, 72227