Mercy Home Health
Home health agency in Fort Smith, Arkansas
Quality of care
Patient survey
How patients did
Compared with the average Arkansas agency. The dot is this agency; the grey tick is the state average.
Care started on timeBetter than average
99.9%Share of patients whose first visit happened on the date the doctor ordered, or within 2 days of the referral or of coming home from the hospital when no date was ordered.
State average 97.4% · U.S. average 96.5% · 1061 of 1062 patients
Patients got better at walkingBelow average
87.3%Share of patients who could walk or move around more easily by the end of care.
State average 90.2% · U.S. average 88.6% · 782 of 843 patients
Falls with major injury· lower is betterBetter than average
0.8%Share of patients who had a fall that caused a broken bone, head injury or similar during care. Lower is better.
State average 1.3% · U.S. average 0.9% · 8 of 1055 patients
Patients sent home to the community
Share of patients who went home or to the community after home health and stayed out of a facility, adjusted for how sick patients were.
94.9%likely between 92.0% and 96.6%
National rate 77.7% (dashed line)
Preventable hospital stays during care· lower is better
Share of home health stays with a hospital or observation stay for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
8.3%likely between 5.9% and 12.0%
National rate 10.8% (dashed line)
See all 17 measuresShow fewer
Checked on flu shotBetter than average
60.4%Share of patients who were determined to have received the flu shot for the current flu season, from the agency or elsewhere.
State average 55.8% · U.S. average 64.2% · 360 of 596 patients
Got better at getting in and out of bedAbout average
91.7%Share of patients who needed less help getting in and out of bed by the end of care.
State average 91.0% · U.S. average 89.7% · 807 of 844 patients
Got better at bathingAbout average
92.3%Share of patients who needed less help washing themselves by the end of care.
State average 92.0% · U.S. average 90.6% · 795 of 844 patients
Less short of breathBetter than average
94.2%Share of patients who were less short of breath by the end of care.
State average 91.8% · U.S. average 91.3% · 784 of 835 patients
Got better at taking medicinesBelow average
85.6%Share of patients who could take their medicines correctly on their own by the end of care.
State average 90.0% · U.S. average 88.1% · 794 of 837 patients
Pressure ulcers that got worse or appeared· lower is betterAbout average
0.3%Share of patients who developed a new or worsened pressure ulcer during care. Lower is better.
State average 0.2% · U.S. average 0.2% · 2 of 850 patients
Medication problems acted on in timeBetter than average
96.8%Share of patients whose medications were reviewed at the start of care and, each time a medication problem was found, the doctor-recommended action was completed with timely follow-up.
State average 93.8% · U.S. average 94.5% · 1028 of 1062 patients
Met expected function at dischargeBetter than average
88.1%Share of patients whose ability to move and care for themselves at discharge met or beat what was expected for them.
State average 74.2% · U.S. average 71.7% · 746 of 847 patients
Medication list sent to the next providerBetter than average
98.7%Share of patients whose current medication list was sent in a timely way to the next doctor or facility at transfer or discharge.
State average 85.0% · U.S. average 81.2% · 226 of 229 patients
Medication list given to the patientBetter than average
99.4%Share of patients given their current medication list in a timely way when discharged to a home or similar setting.
State average 94.7% · U.S. average 92.2% · 828 of 833 patients
Preventable readmission within 30 days· lower is better
Share of patients readmitted to a hospital within 30 days of leaving home health for a problem good care might have prevented, adjusted for how sick patients were. Lower is better.
3.7%likely between 2.7% and 4.8%
National rate 4.1% (dashed line)
Medicare spending per episode
A ratio to the national average (1.00). Lower means less spending.
0.93
7% below the national average
What patients said
90% would definitely recommend this agency, from 67 patient surveys.
State average 83% · U.S. average 79% · 17% response rate. Based on fewer than 100 surveys, so this rating could move with a few more.
- Care was professional
- 5 of 5
- Team communicated well
- 5 of 5
- Discussed medicines, pain and safety
- 3 of 5
- Rated the agency 9 or 10
- 4 of 5
Fewer than 70 patients completed the survey. Use the scores shown, if any, with caution as the number of surveys may be too low to accurately tell how an agency is doing.
Medicare payment
Cohort
Larger-volume
Total performance score
42.4 of 100
Cohort average 32.2
Payment adjustment
+1.6%
Payment year 2026
How it's calculatedHide how it's calculated
- Potentially preventable hospitalization2.7 pts26.25% weight
Achievement 2.3 · Improvement 2.7 · the higher one counts
- Discharge to community2.7 pts5.83% weight
Achievement 2.7 · Improvement 0.0 · the higher one counts
- Improvement in dyspnea3.8 pts5.83% weight
Achievement 3.8 · Improvement 1.1 · the higher one counts
- Improvement in oral medications4.7 pts5.83% weight
Achievement 4.4 · Improvement 4.7 · the higher one counts
- Improvement in mobility6.4 pts8.75% weight
Achievement 6.4 · Improvement 4.4 · the higher one counts
- Improvement in self-care9.2 pts8.75% weight
Achievement 9.2 · Improvement 7.6 · the higher one counts
- ED use0.0 pts8.75% weight
Achievement 0.0 · Improvement 0.0 · the higher one counts
- Care of patients1.0 pts6% weight
Achievement 1.0 · Improvement 0.0 · the higher one counts
- Communication4.9 pts6% weight
Achievement 4.9 · Improvement 0.0 · the higher one counts
- Specific care issues4.9 pts6% weight
Achievement 4.9 · Improvement 0.0 · the higher one counts
- Overall rating5.9 pts6% weight
Achievement 5.9 · Improvement 0.0 · the higher one counts
- Willingness to recommend8.8 pts6% weight
Achievement 8.8 · Improvement 0.0 · the higher one counts
Each measure earns the higher of its achievement or improvement points. Points are weighted and summed into the total performance score.
About the agency
- Services
- Nursing, physical therapy, occupational therapy, social work, home health aide
- Ownership
- Non-profit
- Certified
- Since 1978
- Address
- 2713 S 74th Street, Fort Smith, AR 72903
- ZIP codes served
- 72821, 72832, 72855, 72865, 72901, 72903, 72904, 72908, 72913, 72914, 72916, 72921
All 39 ZIP codesFewer ZIP codes
72821, 72832, 72855, 72865, 72901, 72903, 72904, 72908, 72913, 72914, 72916, 72921, 72923, 72926, 72927, 72928, 72930, 72932, 72933, 72934, 72935, 72936, 72937, 72938, 72940, 72941, 72943, 72944, 72945, 72946, 72947, 72948, 72949, 72951, 72952, 72955, 72956, 72957, 72958